I visited this cinema for the first time yesterday, it's even worse than I'd previously imagined. The staff use broken English, which is impossible to understand, and stand around talking in groups. There are bouncers everywhere due to all the fights, the food is over priced, people think it's normal to speak all the way through a film. Without doubt, the worse cinema I've ever visited, still in shock to be honest. One star is very generous.

As others have said, one star is over-generous.

The biggest problem with this cinema is the staff. Not that it lacks them - far from it, there are frequently groups of staff, standing around chatting. Usually while the queues at the handful of open tills snake all round the lobby, as you risk missing the start of your film.

I presume it is a badly paid job, as very few employees seem to have any enjoyment, and there is no evidence of any customer service training. I only remember one occasion when a ticket seller made any attempt at human interaction, and there is just one guy, who generally takes the tickets, who always says "enjoy your film"...

The screens themselves are, as stated, for the most part dirty, sticky and littered.

The seats are incredibly uncomfortable, and I have taken to bringing a cushion and/or large coat to try and stave off the usual 24 hour of back pain I tend to get after each visit.
Admittedly that may be due to my height, but at least the coat comes in handy to keep warm, as there is usually a point when I can no longer ignore my shivering.

Why do I continue to go there? Well the Unlimited card is unbeatable value if you like to see 5 or more films a month, and this is the only branch within 20 miles...

I was there tonight. Screen 14. The film was out of focus. The image was not steady on the screen. The screen itself was filthy, like some moron had, on another night, lobbed a drink at it.

I have never had a problem with the staff or with the general cleanliness but this cinema shows no respect for the films they are showing.

£100,000,000 to make a film and I would have had a better viewing experience buying a knock off down the pub.

Very sad. Cineworld Feltham you should be ashamed.

My family and I have been going to this cinema since it opened and really like it. I would always go here over an Odeon as i think the whole experience is better and it is cheaper. The seats are much more comfortable and it feels like you have far more leg room. It is a great bonus being able to park outside the cinema for free as well. We never buy the overpriced rubbish food i have to say prefering to smuggle in our own drinks and sweets (easier for females with large handbags i have to admit). Have never found the staff rude - in fact have always found them polite and helpful. I agree that it has gone down hill lately from a messy point of view and they do need to sort that out.

When you go to this cinema be aware that people generally think it is ok to talk through the film loudly. There is non existent security to control the generally rude, rowdy element that attend here. Place is extremely dirty, sticky seats and floors covered in rubbish. Seats are not good, no padding and uncomfortable. Often screen turns out to be small.

Not even closer to 1star, if you actually see how they make pop corns at the back, you guys will get sick. And bet you will never step inside that place... I have witness it by my self, male staff was cleaning mens toilet and straight after he was put on food counter by his manager. I can tell defiantly he did,nt even wash his hands coz, he walked out front of me from toilet and straight went to the food counter. I reported to the manager, it was Asian looking short height lady, who was rude enough to represent the personality of that shit place.... Will never step inside that place again.

Staff is too rude bec they all illegal workers based here as student visa so of course they don,t have any skills. Just rubbish place to wit family to waist time an money. Refreshments are f****** to expansive and it's all rubbish they selling, drinks full of ice, pop cons which are never fresh.. Sweet bag you can buy for £1.50 from outsid and they sell it for £3.00...

Just rubbish from staff to managers.

I couldn't agree more than one of the other reviews. This Cinema doesn't even deserve 1 star! Screens are small, lights are left on during the movie, sound quality is so awful that you actually hear the movie next door's sound, the place always has a strange smell, popcorn is cold, service is slow - what more could you actually ask for when you're looking for the most undesirable cinema to visit - it puts the Cineworld name to shame! Only reason I go there is because it's the closest cinema to my house, otherwise I visit the Milton Keynes branch which is emmaculate compared to this hole.

I really wish that it was possible to give less than one star here. I actually used to work in this branch and though it was much better there than it is now at the time it was still not very good and that was a large part of why I left. The place is filthy - I think I was the only one that ever actually cleaned there - I literally couldn't keep up. There is no stock rotation on the popcorn, no timer on the hot dog cooker, and employees are told to put as much ice into drinks as they can get away with and the cups won't fit into the cup holders. The small are too small, and the large are too large. Prices were high then, but now they're just ridiculous. You can't take in your own refreshments either, forcing you to buy the massively overpriced refreshments from them. Their customer service line is only open from 10-4 so anyone who works and has a problem is screwed. The website charges incorrect prices, lists incorrect show times, and doesn't tell you in advance of purchase that you must produce the card when picking the tickets up. A lot of the time the website won't even function in this "normal" way. It's always freezing cold, even in the summer, spills are not cleaned up, screens are not cleaned properly - the screens themselves are covered in splodges of food and drink thrown by kids - the sound is never high enough and the picture if always out of focus. I could quite literally run a better cinema in my garden shed.

It's the worse cinema! Ive been going there for the past 10 years and it's only gotten worse. It is the most filthy public place. U should see the state of their toilets! If that doesn't make u puke then ur welcomed to slap me hard round the face! Staffs are ever so rude with the so popular "i'm not the manager so I cannot help you" and the funny thing is that you never even get as close to the manager's shadow cuz they're never around! I wonder if any of you have ever noticed how ur feet, hands and nose get to freezing point whenever u enter the cinema!?!? Thats cuz they blast the air conditioning even if the cinema is almost empty and during the coldest winter months! I better not start with the nachos story. I once bought a large nachos and only got 8 pieces of jalapenos! When I asked why, the lady told me "we've been instructed to give out only 8 pieces of jalapenos for a large nacho and 5 pieces for a regular one". I am sorry if this sounds hard to believe. This is the truth. Ps: for those wondering why I still go there. It's only cuz I can't afford to drive miles away to watch a movie:(

I have been an unlimited member of Cineworld for over a year now (and I am thinking of cancelling this membership).

The first year was great, but since January this year the cinema has really gone downhill with films not being run as frequently as they used to and films are not shown for long periods of time like they use to be.

Also the projectionist they have recently hired is terrible!!! Film is being burnt, reels are falling off the projector at beginning of films.

Films are not generally in focus and members of the audience have to inform staff there is a problem.I have been attending many cinemas throughout my life and I have never seen these sort of mistakes before!

This projectionist should certainly have a place in the Guinness Book of World records of shoddy work and if you want to have your film interrupted then I recommend you see a film at Cineworld Feltham!!!!

I like this place.Good location and timings are good.

good