I paid for VIP tickets the experience was far from feeling like a VIP.

They sell the VIP tickets as having a licensed bar, exclusive seating area, premium cinema seating, and great screen. The reality was very different.

The bar was closed, the seating area was dirty and tired, and very obviously hadn't been cleaned for a while.

The previous showing was still coming out after our start time, so they were running seriously late. No one thought to give us an update, tell us what was going on, so we sat there for 20 minutes waiting. Finally someone came out to say sorry for the delay it'll be around 5 minutes wait. He promised that the showing was already rolling so we could skip the adverts, and it would run the schedule. We were finally let in around 25 minutes after the start time.

The seating felt cheap and it felt lower build quality than their standard seats. They wobbled the adjoining seats if you wobbled yours. They definitely didn't feel premium compared to other premium seats I've used at other cinemas. They did have small tables next to the chairs, which was a nice touch.

The screen and sound quality were good, with the exception that lighting from the ground floor was so bright the bottom section of the screen was hard to see. This didn't obscure anything important as it was a small section, but was very distracting in dark scenes.

When we entered the adverts had obviously just started to roll. Given that they had promised it would be running to schedule, they had obviously lied to pacify us. The show ended around 25 minutes later than scheduled.

Do not waste your money on VIP tickets at this cinema. I have visited it on a number of occasions using normal tickets and experience has been good, but I won't ever be buying VIP tickets again.

I watched a 3d movie in Cineworld O2 London on a nice Saturday evening. When I was buying my ticket (which was about 12 pounds) they told me that there is a 80p charge for 3d glasses but I can bring it back after the movie. Well I watched the movie and brought back the glasses (I waited another 5 min in the line for this.. well.. I am a patient person) for 80p refund. Guess what? They don't take the glasses back. Then comes the "supervisor" (some Indian guy who didn't introduce himself) and tells me that they can not profit if they get the glasses back. I explained that I was told to bring them back and showed him the huge sign that says "RECYCLE after using the glasses". After five minutes of discussion and argument I left the theater feeling like a liar who is trying to get some cash. Well I paid 12 pounds and I wanted to recycle those glasses which I don't need anymore. For 80p, they made me go online and write this bad review after flying 5 hours back to home. I also own a business and I never treat people the way I was treated here.

Cineworld Cinemas are generally quite nice, but this one was a bit of a joke.

At least half the escalators were out of order, but staff did not post any signs. It was unclear how even to exit the cinema, with signs pointing to the "way out" leading to nowhere.

They ran out of Coke by the Saturday Matinee, which is simply ridiculous. As a result of not having anything on tap, we had to buy bottled Cokes, meaning we paid twice as much for half the soda.

They didn't admit anyone into the screen until after the listed start time. The film didn't start until 40 minutes later (after about 30 mins of adverts - not even trailers, just ads).

My boyfriend's arm rest was broken and kept falling down during the film.

I gave it two stars because it still had the basic Cineworld amenities - lots of foot room, well laid out seating arrangements, good screens. But I'd always choose the West India Quay cinema over this one.