Not only were two of the three ticket machines not working at 6.30pm on a Saturday evening (so there were HUGE queues), but the full house lights were left on through the adverts, the trailers and the first ten minutes of the film this evening. Truly the worst managed cinema in London.

I quite had a nice experience in here. Went there with two friend to see Burlesque a while ago and we got there a bit late, so one of the staff members was kind enough to explain to us how to use the card machines and we just skipped all the queues and went straight in. Got no popcorn, so that was one queue we avoided. The room was nice and clean and we left very happy as we also thought the movie was quite good too. Would recommend if you're in the area, otherwise it's not that good to go out of your way.

I made the mistake of not believing how bad this cinema could be but let me tell you - it really is terrible. The Cineworld chain should be ashamed. Go to the Vue cinema a few minutes up the road - it's much better and the staff are properly trained in customer service

wood green cinema is re ally no good in customer service i am unlimited card user and what i do i usually watch a 3 different films at different times on one day. so i usually would get all 3 tickets at once, but one day the cashier said i am not allowed to and gave me an excuses , which when i rang an 0845 number on mobile to customer service gave me a totally different excuse, so somebody is lying. i even point out that before u can enter a screen u have to show the ticket collector your card and ticket, so the excuse about unlimited user getting tickets and giving to other people is false as they have so-called security measures in place. i even wasted time and money writing to them and they dont bother to reply, as i had to ring again to be spoken rudely to by their telephone customer service staff. i even suggested why dont you have machines near the box office or where the tickets collector are position, where u can get tickets from for unlimited users instead of having to wait in long queue where they only usually have one cashier on. and i have been told that as i cant obtain 3 tickets at once i would have to come back to the box office twice and most office and the cinema screens are not close and have to take a escalator ride to get to, but in the case of wood green theres are broken for months and harbours a load of popcorn and rinks from customers falling down the escalators. but telephone customer service dont care and just care about making profits. but soon they will feel when when customers go to other cinemas instead.

I wish I could give this place zero stars. Quite simply the worst cinema I have ever visited. It's all been said in other reviews. Spend your money elsewhere.

The customer service is really pathetic. In-fact the staff when asked what kind of customer service they have? have replied saying "we don't believe in customer service".What a shame?

I would NOT recommend this place to anyone.

I was once told off and refused entry to the cinema in-spite of having a valid ticket and was only refunded the money after the police intervened. The behaviour and attitude of the staff is really arrogant and they just don't care about the services they should be offering which includes being polite and nice to their customers.

People need to complain less and watch the movie.. for the price and location, there's nothing wrong with it.

Yes it's not the cleanest of places but you're not looking to spend a lifetime there. Real movie fans wouldn't put too much thought into where they are watching the screening and make do for a couple of hours.

If you want a 5 star cinema, give the Hilton a shout and see of they've got one on their premisis.

The overall ambience of this place is depressing. It is more akin to animal processing than a cinema.

I have gone a couple of times and regretted it. The place smells, staff are unfriendly and you wonder when it was last cleaned.

This is cinema on the cheap and bears no resemblance to a place of entertainment where customers might actually be valued.