Empire Leicester Square

User rating 

StarStarStarNo StarNo Star

 4 reviews

Venue Image
The Empire,
5-6 Leicester Square,
London,
WC2H 7NA

0871 471 4714

Add a User Review for

Empire Leicester Square
Add user review button
Add your own review of this cinema
Sort By:
User icon
StarStarNo StarNo StarNo Star
Reviewer JamesCub
29/12/2011
Literally found a homeless man sitting on the floor. Told the casino staff and they were like: not our problem. Overpriced tickets and if you sit on the front rows you pay £5 more, not really... The place itself inside looks very glamorous with nice carpets and nicely sized popcorn bar, but will definitely avoid. Leicester Square, what else can you say..
Reply to this review
User icon
StarStarStarNo StarNo Star
Reviewer andrew&ann
31/12/2010
Before we visit the Empire we try and ascertain which of the many cinemas within "the cinema" our film is showing. Anyone who has sat in No 7 at the sides on the right will know not to do it again. You just don't get a good view , and please, don't show huge films like "Narnia" in this badly designed area. However, the main cinema is still absolutely brilliant as are most of the others, and don't you just love it when your seat shakes from the superb sound system? Oh, My wife and I are both pensioners aqnd probably have 100 yeaqrs cinema going between us and I still highly rate the "Empire". Staff are pretty nice too.
Reply to this review
User icon
StarNo StarNo StarNo StarNo Star
29/08/2010
Worst customer service experience ever!

If a could dish out 0 stars then I certainly would. Tried to contact an operator using their automated service (at 10p a minute) however no matter how clearly (or loudly) I said "Operator" I was still asked whether or not I wanted to purchase tickets for 'Marmaduke'. For such a well known establishment service like this simply stinks and is a sign of pure laziness on the the part of the a management especially taking into consideration the prices they charge. Had to resort to using their online query submission service which will no doubt result in a futile wait for a response; however I stand to be corrected.

Didn't realises that the empire was such a tourist trap.
Reply to this review
User icon
31/08/2010
Had to post a little addendum to my previous 'review'. Despite the frustration I encountered when trying to get through to an operator, my use of the online query facility has resulted in me being provided with a refund form (in less than a day, taking the bank holiday into consideration).Deserving of an extra star from me anyway.

However, It still would have been nice if they could have emailed customers (at least those who bought tickets online) to advise them that the movie was no longer being shown (For the record it was 'A Serbian Film' that was pulled from 'Frightfest')
User icon
Reviewer eljustinoid
18/12/2010
One of the best big screens in London, beautiful decor and lighting and a great sound system. The review above is for their phone line, not the cinema. If you have the capability to buy a ticket you will enjoy the cinema itself!
User icon
StarStarStarStarNo Star
Reviewer Anonymous
09/11/2007
Glitzy showbiz cinema in the heart of Leicester Square - nice venue but very busy in the evenings which leads to the obligatory moron in the audience but hey, that's not the Empire's fault.
Reply to this review
The views contained in these user reviews are not endorsed by ViewLondon in any way and are provided by users who wish to publish their independent views of the respective establishment.
Nearest

What's near Empire Leicester Square?

Below are the nearest 5 venues within 500 metres of Empire Leicester Square.

Most Read Today

image
01 Queens Jubilee Bank Holiday Events

Celebrate Her Majesty's 60 year reign with a four ...

image
02 Queens Diamond Jubilee London

Celebrate the Diamond Jubilee in 2012 as the capit...

image
03 Thames Diamond Jubilee River Pageant

See over a thousand boats sail the Thames to celeb...

image
04 Free Summer Festivals in London

Don't be put off by little things like money, part...

image
05 Queens Jubilee Thames Flotilla

Cheer on the Queen as she leads a thousand boats a...

Content updated: 23/05/2012 05:27
Follow us on Twitter and Facebook

Film Blog

Lawless Trailer and Sherlock Holmes 2 DVD Release

This week Matthew Turner gives us his thoughts on the Lawless film trailer, the Sherlock Holmes Game of Shadows DVD release and all the latest film releases.

UK Box Office Top 5 Films

  1. Avengers Assemble (12A)
    *****
  2. American Pie: Reunion (15)
    ***--
  3. Dark Shadows (12A)
    ***--
  4. The Lucky One (12A)
    ***--
  5. Safe (15)
    ***--

Latest Close Up

Lisa Aschan Interview

The director of Swedish film She Monkeys, talks about burgeoning sexuality and the skill of equestrian vaulting in her debut film.