Sorry but I wish there would be an option for no stars. Yes, it's old and needs a lot of tlc, also super expensive for what it has to offer...I can ignore all of that, but when they sell burned frankfurters in frozen bun as a "hotdog" for £4.35 it just gets to show how low the level standards and services really is. The people who work there don't seem to understand what they are there for, where does cinema makes the profit, and how expensive that cold "hotdog" will cost them when they will be closing down for not making money!
I couldn't help myself but lough when the guy who sold me super priced "hotdog" didn't like me asking to at least defrost the bread. I mean, where do you start explaining from..?
I guess I just need to lower my expectation for a "hotdog":DDD

To be fair, I don't think that the place is in such a bad condition that such a refurbishment as other reviewers stated is needed. It is old and charming, but I've seen much worst places. I do believe however that the gap between the screen and the seats on screen 1 is too much, so you always feel distant and the legroom was the worst I've ever experienced in my life. Not even the back rows of West End theatres, which tend to have these issues, are so bad. You literally had people putting their feet over the front seats to accommodate themselves properly. Also the image quality wasn't the best. In the beginning of the movie you could see these waves to the side of the screen which were a bit annoying.
Also, the staff is amazingly incompetent and the crowd this venue attracts doesn't make it any easier. If you are late for your movie (like I was) and you have to queue for your ticket and are unlucky enough to have a 40 year old lady in front of you with 4 kids to watch a 3D movie, then you're in for a ride as they decide what to drink, how many of them are actually going, how many glasses are necessary and then the staff needs time to process all of this, work out prices, child discounts, so on, so on, so on... Will not be coming back anytime soon. Because of this, not because of the condition of the place.

me and my girlfriend went to see harry potter and the deathly hallows, the audio was so bad, we have to wait until the film is released on dvd so we can watch it properly. very very poor sound, we couldnt make out what they were saying....luckily i have read the book and understood what was going on... complained to the cinema and they never bothered getting back to me
AVOID

This is a lovely, elegant old cinema. It was opened as the Odeon in 1935 and some 75 years on is still going. This has never been a flea pit by any standards but a listed building kept in very good condition. If you want a bright, bland, yawn-making experience, pop along to a new multiplex. This building has charm (whether the patrons do or not is another matter). Support it!

A genuine old world Flea Pit. Way behind the standards we have come to expect from modern cinemas. Overdue for a thorough refurbishment.

Come on Odeon - take out your wallet!