I am a regular customer of odeon, visit atleast twice a week. Recently it seems like their service is going down hill and I will adapt on this, but why I have been sticking to this cinema is because of hope that it will turn and improve. They would have major ques of people, where there would be two people at one till, serving together. How does that work? Slowing down the process. I missed 30min of my film 3 times within the previous visits. Also disappointed with the food service. My boyfriend who bought nachos (jalapenos) smelt like it has been off for months n crisps were literally damp. My core sunde which I paid £5 for, had an awful presentation, with probably £2 worth of ice cream inside. Lack of proffessionalism. Seats are stained very badly, dirty, looks like male cum stains, very unhygienic. Lights have been failed to switch of during the movie. Workers just don't seem to be doing what their suppose to. I don't know how much worser it can get. It fustrates me because we are paying customers, the service is just incredibly poor. Ps, due to the dirty Stained seats, brought VIP seat tickets, was just as bad.

i have i been o the odean a few times wive my family and i am going to go tomorrow wive my sister and a few of our mates i carn't wait tosee what is on

I have been going here for probably just over ten years. This used to be a great place, but not anymore. I would usually always go to the Gallery, although more expensive, it worked out roughly the same once you factored in drinks etc. Recently, I have cut back and my most recent visit was with a Premium ticket (especially as Gallery has gone up to £25!), simply to make sure we got seats for this particular film. From start to finish, this was a poor experience. The service for the drinks/sweets/popcorn was pathetically slow, considering there was enough of them there, it was terrible. There was no one checking the Premium Seat tickets, which meant people just sat anywhere, the screen itself was far too hot and then for the first 30 minutes of the film, we had to endure kids running in and out shouting.
I thought this may be a one off, but talking to other people, this is not the case.
I sent a complaint to Odeon which was forwarded to the Manager who said that the issues would be addressed and I would be sent complimentary tickets. This was in the first week in August, I've had no tickets sent to me and my brother went last week and said it was still as bad and that it would be the last time he would be going there also.
It's such a shame that this cinema has gone so down hill. Ten years ago this was a great cinema, now it is awful, avoid! If you live local spend you're money at the O2, you get free car parking when you go to the O2 cinema and it is a much better experience. I live on the Kent border so I will most probably just stick to Bluewater from now on. This place needs a drastic change in direction!

Had probably the worst cinema experience in my life in here. Not because of the staff or anything but because of the girl sitting next to me, which apparently was more interested in texting boyfriend on Blackberry than actually watching the movie.
Got two standard tickets and went with a friend and there was no problem on where we sat, but the room was the smallest cinema room I've ever seen.
Apart from that, it was alright. It is called ODEON Greenwich, but it's actually a bit far from Greenwich Centre, closer to the O2, but still a bit far to walk.
Would not recommend for the distance to any transportation and for having very small rooms, but if you don't mind walking and don't mind small movie rooms, then go for it.

My favourite Cinema! There is an option of booking Gallery seating in some screens for some extra money. Although the Gallery seating does cost more, you do receive free food eg, nachos, popcorn, soft drinks etc. I go to this cinema with my boyfriend quite often and its always an enjoyable experience.

I don’t normally review anything, but felt 2stars for Odeon Greenwich is unfair. Me and my girlfriend only go to Odeon Greenwich, we always book our premium seats online which gives you a great view and also means if you don’t arrive early and don’t get a good position in the queue then it doesn’t really matter as your seats are reserved and wont end up watching it from a terrible positioned seat. Nando's (everybody loves it), pizza hut, prezzo, and something else but I forget. Possibly a Chinese!?! Which are all right outside it's doors. Quality cinema, with lots of big screens plus an imax screen.

Clearly the previous reviewers are retarded as theres a price list right above the booking desk, and if you book online it clearly shows you the difference in where you are sitting. Quite frankly if you're so retarded you cant book your tickets properly you shouldn't be leaving your house in the first place.

The cinema is good, screens are an acceptable size for the size of the viewing rooms, prices are what you'd expect for a cinema nowadays. Loo's are clean, staff are helpful and overall a good cinema experience.

Been there twice in the last couple of months and both times -the worst cinema experience in my life! The 1st time I thought it was just staff error but after 2nd time there will never be the 3rd! Where do I start. Right,they have premium seats and standard seats. All the seats that face the screen are premium and very side-view are standard. When they sell you a ticket they will give you that shit standard one(only £1.5 difference in price to premium one) and will tell you that you can sit anywhere you like(but they will 'forget' to mention'exept the premium area'),and you will only find that its not true when you with your popcorn and drink are chased away from any decent seat by a very mean security guy who will make sure you stay in your standard seat through the whole movie.

Unless you specifically ask them how can you change your standard ticket(which you would never knowingly have bought) to the premium one they'll never tell you that all you need to do is to go back to ticket counter and pay additional £1.5,they'll just watch you upset in your standard seat overlooking half-empty premium seat area! In short-the staff knowingly forcing you to watch your movie from the worst possible angle and Will destroy your night out because otherwise they will never sell those crap standard tickets!

If you bothered to complain,you have to be very strong lol cos they will try to blame your ignorance etc. If you wait 1hour the superviser will refund you the money for the ticket! Anyone who serves food there is very slow,messy and dont know what they doing,they never have any napkins for your ice-cream which will be badly messed up and sticky. What else to say,-just dont go,its so not worth it! Best,lily