one star but just about.

avoid this cinema at all costs;

staff are ignorant waste of space

food is overpriced

the people that go to this cinema are of the stupid, loud, chavy, uneducated, dumb, wanna-be American gangster type teenagers.

the seats have fleas

the decor is outdated

the only good thing about this cinema is the locality, parking and .. thats it

usless booking service website down took two payments then said refused. then when i rang film i wanted to see was not showing . then was put on hold after 15 mins trying to get customer services was 23 in que so waited went to 19th then 92nd then 80th been 1 hour on hold need to find out if they took two payment from my card due to and ooops error notice... useless service .. quite unpleasant viewing too when people talk on phones in films all round very poor

I have to agree with most of the other reviews here. If you want to see the most chavy dregs of society then this is the place to be.

On a Friday night visit the film was stopped due to a fight in the cinema. The staff were extremely slow to react and we were all left sitting in there for 30 minutes while the police came and sorted it out. For the few people left in the cinema they set the film back 10 minutes and offered us free tickets to any film we want, but still, this is not what you want when you go to the cinema.

Then last weekend we went to see a children's CG movie and the chavy father behind us was talking and swearing at his child throughout the film while his son kicked my girlfriend's head.

If you buy VIP seat tickets as we always do (it's only a pound more) virtually every time you have to ask people to move and occasionally they're extremely rude/aggressive in response.

The staff are also pitiful and unhelpful - I'm amazed they can get themselves dressed in the mornings given how useless they are at work - they have no idea what they're doing. I don't care if they're students or not - if you're charging these prices then we deserve some modicum of quality and professional service.

The popcorn, hot dogs and nanchos are always stale, the ice cream scoops minuscule... I'm genuinely upset that what is essentially an incredible cinema complex is ruined by the staff and the patrons.

The only reason we used to go to this cinema is because it was convenient. At what amounts to £30 per visit for two people including tickets and food is nowhere near worth it.

This could come across as overly-dramatic, but the only thing a visit to this cinema will do for you is upset you. It'll just make you despair at the state of society and wonder why people feel the need to act so stupid, disrespectful and rude towards each other.

Total lack of customer service for the past 3 years I've been going...
Shame, coz it's a kinda blessing to have such a convenient cinema to enjoy a great movie !

NO stars
The place is filthy, the staff are incredibly rude and unhelpful and the food is scandalously overpriced.

Plus they recently completely ruined a 15 year old's birthday party. When booking teen tickets to an age 15 film over the internet there was nothing to indicate that people had to take proof of age with them but when the kids turned up they were refused entry to even though a parent there could vouch for them all being over 15

This was atrocious behaviour

Should be shut down. I would only leave this as a comment but I'll further explain. 1) every-time I've been there, there's always some, I mean there's always dozens of idiots (who are hooded up, because its obviously raining indoors), who think they can talk, throw food, shout, add their own commentary, act like absolute prats, and run riot as they please, ruining the film for everyone. 2) staff are rude, and they give out free tickets to their hooded friends who go on to ruin the film for everyone.3) price is just ridiculous. I go to the imax 3d for £12 max! Where you're greeted and watch the film in silence. 4) the place if filthy! Seems the owners enjoy taking money off of people but not maintaining the place.5) food prices are just blaphsemy.6) its as if you're walking through a ghetto. The place is mobbed with idiots (yeah the hoodies) who think they can shout abuse at my girlfriend as they please. I'm sure if a normal human passed judgement on their girlfriend, they'd probably gather in their hundreds like vermin and beat you up. My opinion, set up rat traps, sort out the rude staff, and refurbish the whole place. Or don't bother wasting your hard earned money.

Definitely and by far, the WORST cinema in the whole of London. Down in the doldrums, full of the local chavs whose idea of watching a movie is scoffing dozen of greasy nachos, washed down with Diet coke. Shouting, being loud and disrespectful- can't blame them, most of the clientele have no education/manners whatsoever and are from lower than low households.
The seats are dirty, the atmosphere is wannabe America without the full wallet to go with it, the staff cannot speak English properly. Standing on the parking for a few moments give you an idea of the place: Mc Donald, Donkin Doughnuts, Nandos- dreadful. Coupled with all the numpties in their rubbish cars playing louder than loud music- hellhole!
Those who leave Anonymous reviews need to grow a pair too.

Going to Richmond Odeon today made me realise how much I take Acton Vue for advantage! Ok some of the seats could do with a bit more love and attention but Acton is organised, spacious, nice big screen, loads of adverts displayed around the Cinema for coming new films and please not forgetting the amazing free parking where I always get a nice parky space. It also has a cashpoint machine near, petrol station, Mcdonald's , pizza hut. So thank you Acton you are much loved!