We chose to book our honeymoon weekend here. Booked in July, three months before our wedding, for both the hotel and the 1880 restaurant
It seemed to have all the things we were looking for and the 1880 restaurant which had been highly recommended for it’s “award winning grazing menu” , and also the fact that the hotel had a 5* rating.
On arrival at the hotel room, we were greeted with a welcome letter congratulating us on our anniversary! We had only been married a couple of hours!
Our room was nice, but in no way exceptional, in fact it was quite dated and shabby, particularly the bathroom which had peeling paint and mildew around the shower area. The TV cupboard door was partly unhinged and an attempt at using the Jacuzzi after filling the bath, pumped filth, slime and mildew into the clean water, then stopped working altogether.
All this aside, we were on our honeymoon and we did not feel the need to complain.
We went down dinner early. It was at this point that we discovered that a reservation for dinner had been made in the hotel restaurant (not by us) but because the 1880 restaurant had been closed down ten days earlier!
Needless to say we were shocked, the restaurant had been the pinnacle of our stay and we couldn’t believe what we were being told. We were told we could still eat in the standard hotel restaurant, where hotel residents have their breakfast!
At this point we began frantically phoning around suitable restaurants such as Claridges, W1, The Chop House, Maze and Criterion, desperately trying to get a reservation, which of course
was impossible at 19:45pm on a Saturday evening.
Eventually we managed to get a reservation for somewhere in town, no where particularly special and taxi fares in access of £40, as you can imagine, our whole evening/Honeymoon had been ruined.
We asked why we had not been contacted and informed, no response has yet been received.
Had we been told of the closure, it is likely that we may not have stayed at th