I had the most appalling stay at this ghastly hotel. The room I was given (number 321) was directly opposite a service facility elevator, which is utilised by the housekeeping and cleaning personnel whilst servicing the rooms. Being given this particular room meant that at 8am on Sunday morning I was abruptly woken by the crashing and clanging of this service elevator, which of course must have been the time period that the room service personnel began to operate.



Since this elevator produced such a loud excruciating, grinding and clunking sound with each and every extensive occasion that it was used, this meant that I was not only totally awoken in a terrible startled jolt, I also suffered awful sleep deprivation. However, the hotel is not really concerned, and further the head office are not concerned with good customer relations or spending money to make improvements, this is clear from the fact that the managing director has not bothered to reply.



I have noticed since staying at this hotel that many more people have been grossly disappointed and have written reviews to inform other people just how ghastly this hotel really is (it’s a shame I didn’t see these reviews prior to staying). Totally avoid this hotel, which should definitely not be a three star hotel in my opinion!



D. WARD

DUDLEY

WEST MIDLANDS