I would completely agree. I went here on Saturday taking my sister and her boyfriend as it was her birthday. They do not live in London so we thought it would be a nice setting for them on their visit.
The service, both at the bar and for food, was appalling. It was very busy, but then of course it would be given its location, and there was simply not enough staff serving behind the bar.
If you are at a table outside, you queue for an age, then you get asked for a table number when there clearly aren't any on any of the tables, so then you go back, queue again to tell them there definitely aren't any numbers, then they say okay you have to order and then hover by the bar and wait for your food. Absolutely disastrous this was as half the food came and half didn't so whilst I was waiting for the other half (at a table that was now occupied by people) my main course was getting cold. Yes, they did send out starters and mains at the same time. When we finally got all the food we had ordered, we asked for cutlery and condiments and were told we had to get them ourselves. This was all not even mentioning that alot of the people we spoke to were extremely rude.
This is clearly a very popular location for Londoners and tourists alike at weekends, its very busy and they really should put in place some sort of process to improve things. Table numbers and a team of waiters to bring your food out would be a pretty simple start. We paid £47 for our food and, aside from the fact it was cold by the time we had collected it ourselves and sorted out our own cutlery etc. it was well below average aswell. Nice setting, very, very disappointing and rude service. - Report