240 Regent Street (entrance 30 Argyll St),
Soho,
London,
W1B 3BR
(020) 7478 0540
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Shocking, would never go back and would never recommend. I had a seat outside on the roof terrace, popped inside to order a drink. Questioned the service charge as I had gone to the bar and hadn't received any service other than them pouring the drink (not even a smile!). I then was met with very grumpy comments when I said I didn't think I should pay service charge at the bar. They obviously put it on as nobody in their right mind would tip voluntarily! Then when I went to go back to my seat where my friend was waiting, I was told that that area was closed and I would have to go to another area. I pointed out that my friend was out there waiting for me and that they didn't have a phone so I could not contact them. The man refused to let me go and tell my friend that I couldn't join him and refused to go himself to tell him. He said I could go to another area or I could leave! I asked to speak to the manager and the 'bouncer' said 'good luck finding him'. I eventually found another member of staff who came over to help and the 'bouncer' then let me through. This is crazy! What kind of bar are you running here? So we left immediately and went on to Polpo around the corner. A million times better, service was great and so we tipped voluntarily!
Went for drinks Friday, before moving on, my 1st mistake, next time I will move on to one of aqua's restaurants. Arrived early but with the sun making a rare appearance this summer, it seem everyone was out in force! The cocktails are done to a high standard, my final one - aqua kyoto, was the best, but all were good. Attentive staff, good decor, fantastic location, and a perfect way to end the week!
I celebrated my birthday at Aqua Spirit last 24th June and it was the worse experience ever. I opened an account for my table and I was charged for drinks that I did not order. And after a very embarrassing situation, the manager was sure that I what have ordered and split the bill in two as I had friends in the restaurant too. Once my guest friends were back from de restaurant, the manager asked them if they had ordered any drinks. Two of them did drink beer, I just ordered wine and water. My guest told to the manager that the, drinks were paid in the bar. The manager asked for the receipts. Just ridiculous! I have been there before and the bar never gave me receipts or I ever asked for it. Only when you pay by card they give it to you. It was very humiliating. I had friends from everywhere. I never expected that kind of behavior specially on my birthday. They place is amazing that why I decided celebrate my birthday there, but the way how me and my guests were treating, gosh, just unforgettable. I don't wish that to anyone. So make sure yours friends and you are aware of the bills. What shame!
i visited Aqua last Thursday with a few friends for drinks and was very impressed...the place was packed by 7pm, the bar was heaving and the service was still very attentive. my favorite drink of the evening was definitely one called 43 flowers, 43 liquor with chamomile syrup and flowers, an absolute delight!
will be returning to Aqua Spirit very shortly!
We went to aqua spirit on a Saturday night for a friend's birthday to start the evening off. Took a while to get noticed at the bar, although it was almost empty with 6 staff just chatting back there. They automatically added a 12.5% service charge to the bill although we were stood at the bar, not using table service. When we queried the charge and asked for it to be removed (the customer chooses whether to tip, not the venue), the bartender literally threw the amended bill at us across the bar. Drinks were pricey but good. £4 for a 'mocktail', cheapest cocktail was £9, all asian themed. The roof terrace is fairly small and doesn't have much of a view. The staff were rude and arrogant. Won't be going back.
Aqua Spirit has a great ambiance and is in a perfect location to go out after. I found it very glamourous and fun. The drinks are different and tasty. The terraces are perfect, very spacious and welcoming. A definite hidden gem in London.
I went to aqua nueve for my birthday on a Monday night and had overall a good experience.
The drinks we had prior to food were nice and presented well, but as it seems is the norm in London, only doubles were served and so a drink is terribly expensive. My girlfriend does not drink doubles, and on a Monday really didnt want to drink a double but no choice.
The food was nice, but came out so rapidly, I had my starter as I received my bread and my main very shortly after. Again another trend in London, of putting ordered wine on another table, then instaed of simply topping my wine I have to wait for pedro to come over and overfill my glass so as to get rid of the wine asap and force another bottle on to me.
The decor is stunning and service otherwise good, great terraces overlooking the London skyline. Why can't there be a sylish bar and restuarant in London that isn't overpriced and up it's own a**e?
We went to Aqua Spirit before going for a meal in Aqua Kyoto and it was a good atmosphere, very stylish surroundings and a nice start to our evening.
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