On Saturday 12 November a group of mostly gay friends and I walked in to the Captain Kidd public house on 108 Wapping High Street E1W 3SJ and were immediately refused service and asked to leave.

The staff/management were rude. We were told that if we had “more girls in the group” then we would have been allowed to stay. One of our friends was asked “are you with THAT lot?”

When asked why we were not welcome, we were told the venue did not accept groups as a policy and had been mandated by the brewery “by memo” and since we had not booked, we would have to leave. I find this hard to believe.

When I challenged the unhappy and aggressive barmaid and noted that some of our group had already been served she said we could have one drink but then would have to scram. Having been treated so badly and so unwelcome, we didn't see why we should put ANY money over the bar. We did not take up the offer and left as requested.

While I can understand that groups can pose problems when on stag nights, hen nights, football after parties, heavily under the influence and a disturbance to customers, on this occasion our group was NONE of the above. We were a mixed group including female friends, though majority male, majority gay. Many of the gay boys present were in fact members of a well-established London gay social community group. We clearly posed no threat to anyone!

Since it would have taken 3min to observe how the group were interacting with each other (which was friendly and not rowdy), how they were engaging with the staff (which was polite not brash) and what impact the group had on the venue (which was minimal), I do not understand why we were met with such resistance.

It's a great pub and the staff and managers are great! They really offer a great service! No wonder they are so busy!I'll certainly recommend it to all my friends !

Nice pub and location but a shame the landlord is rude and offensive to customers at no provocation whatsoever. And I have to agree with previous comments about the food. Terrible. If you come, come for a beer and check the view. But then move on.

very happy to have found a true traditional pub in London! they've got only one real ale but it's extremely well kept...

very happy to have found a true traditional pub in London! they've got only one real ale but it's extremely well kept...

There is nothing wrong with the pub itself. I think is one of the best with a great beer and not to say about the location. I actually do love to go and gather there with my friends. My only issue is the management. More exactly the landlord. He is rude without any customer service skill at all. He is so arrogant that he couldn't find his belly bottom. Since the new management took over the prices went up and obviously the management-customer relationship is right on the rubbish bin. I can make any comments about food as I have never eaten there. To be honest I hardly would go back again and obviously wouldn't recommended anymore.

Very good pub with great views over the Thames and I really enjoyed my roast on Sunday. I can't speak for everything they had on the menu but the roast was good value for £7.95! The staff are very efficient and the ale is top class!

What a shame. The Captain Kid has a great location and serves one of my favourite beers. But the food is simply awful. This is pub grub at its worst. Do not go here to eat no matter how hungry. You will be served sloppy microwave food. That is all they do. Additionally, the management have no people skills whatsoever and know nothing about customer relations. That said, the manageress was at least honest enough to agree that their food was awful, saying "what else do you expect for that price". Silly me. Don't make the same mistake.