Went down to this pub over the weekend with the hot weather as i heard they have a great beer garden. Had a fantastic time with my friends but the bar was absolutely slammed and they looked a little understaffed as i could see managers(i assume) running around with sweat dripping off them trying to make sure things were working and running smoothly. Did take a while to get to the bar but i got served fast enough and the food was with us within 30 Min's which seeing as i couldn't see an empty table anywhere is quite impressive. Pity they don't have their downstairs bar open not sure if this is normal or not or just due to lack of staff.

If I could give this NO stars I would. We ate there on 28.08.2011. The staff were rude and disinterested. The orders were consistently wrong. The food was awful and we waited an hour and a half for our main courses which were wrong. We were told they could not cook a rare fillet steak - maybe they couldn't - you could have bounced it off the walls it was so tough and dry when it came. The fish cakes had never seen a piece of fish ( got one with my order when I should have had two and it was cold and oily) and my lonely potatoe cake ( really can't use the word fish ) was drenched in an ill conceived, crude curry sauce ! The bill was wrong, they charged us for items ordered but never served. I could go on. They trade cynically on their location - but that is all it has. If you are a tourist and want a real London Pub try the Dove at Hammersmith over looking the Thames, the Cheshire Cheese in Fleet Street or the Bunch of Grapes Chelsea but this is pub is just 90' styled not traditional. When we left we went to another cafe to eat because I was so hungry.

Worst service I have ever had in 12 years of living in London. Went in to meet a friend who was in London for one afternoon in a year. Was treated by the bar staff as if I was doing them a favor to be in the pub and was looked at as if I was something they had trodden on. One young waitress in particular asked me what I was doing in the pub and why I was there, as if it was not appropriate to be there,the same girl interrupted a private conversation between me and my friends (who had arrived in the pub holding a baby) to tell me that 'i was only allowed a table for 4', despite us not asking for anything more in the almost empty restaurant we were eating at,a complaint to the Manager lead to no apology and apparently it was our fault for the 'attitude and rudeness' we had displayed when entering the bar for blanking the man behind the bar. What? I have never posted a review before but am still seething that after paying over £40 for a meal and more for drinks that we received this attitude and no apology. What could be a lovely pub in a great location ruined by the attitude of the staff. I will never go back

Tried it a year ago, and got terrible service. It was a sunny day , so thought we'd give it a 2nd chance. Still bad: bar-staff all glum: no welcome, no hello, no interaction, just poured a drink. Really felt I'd been sneered at. The place was pretty empty on a sunny Thursday evening , so I guess all the locals know and stay away. Such a shame. Restaurant was deserted as well.

I agree with all points made by other reviewers. Terrible service and an awful long wait for very mediocre slightly overpriced food. We had to wait for an hour and 10 minutes to get our main courses.

The incompetent and slightly arrogant staff didn't even pick up on the fact that something was wrong. In the end we got our drinks for free but i'd rather have had my food on time.

This is the first time ever that I felt the need to write a negative review. It was an awful experience, we will avoid what could be a lovely venue from now on.

Do not go there for coffee or service:
I have eaten and ordered drinks many times from their bar, and enjoyed the place and service. however just now i return from there (with friends from overseas) and want to post my annoyance at their bar staff. i order two beers, a coffee and two hot chocolates (for 2 freezing teenage girls). i am told, arrogantly, by the bar staff that i cannot order coffees or hot chocolates, it'll take 15 minutes because there are so many people waiting (he waves through the room to suggest may people are waiting, which they are not). when i say i will wait he looks at me with annoyance then asks his colleague to help. his colleague then turns on the machine – it wasn't even switched on – and makes some lukewarm coffees/hot chocolate (with annoyance and expletives. the staff, it is clear do NOT want to make coffee). the bar man then chastises me by telling me if i want coffee go to Starbucks before charging me the 15 pounds for his bad service and bad coffee/hot chocolate. the freemasons is worth avoiding because of this. i live in the neibhgourhood but will make a detour in future. please, sort your staff out.

had gastro from a sunday lunch there.

Reported it to the manager and then had no reply via email or phone as promised after the event.

Poor customer service, wouldnt go back :(

The worst Sunday roast we've ever had! Firstly, my husband and I were seated in the family section with all the screaming kids; apparently they had mistaken me for his child instead of his wife, even though he is only 3 years older than me, which was insulting to say the least.

Secondly, the food was absolutely dire. How can you get a roast so wrong? The meat and potatoes were cold and bland and tasted of nothing; the vegetables were practically raw; the (Bisto) gravy - we had to ask for more as they'd given us such a meagre amount that our food was almost completely dry - was so heavily diluted that it was really just flavourless brown water; the ‘pigs in blankets’ turned out to be one pig in a blanket.

It was obvious that the chef had made absolutely no effort whatsoever. And we were the first people to be served – it was empty when we arrived – so they didn't even have the excuse of being busy.

Needless to say, we refused to pay. The whole point of going to a restaurant is to have food better than you can make yourself at home. But this tasted like a school dinner. So disappointing.

It’s a real shame as the location next to the Heath is lovely and the staff are very friendly and helpful (except for the manager, who didn’t even have the decency to come over and speak to us personally when we complained).

We will certainly never go back there again.