I went to the Pembroke Castle this weekend with some friends, the service was really bad, none of the waitress had any experience at the bar or on the tables. We kept asking for drinks and out table was full of empty glasses and bottles, none of the waitress who came to serve the food even thought in taking them away, we had to ask in order to have space to eat. The manager at the bar was quite unfriendly, when we asked to split the bill he didn't help at all in making us to understand that we had to split the amount between the number of people who was going to pay, because his till only accept that, that was ok, but his manners in explaining it were not defenelty from someone who is a profesional in the industry. Food was good the pub is beautiful, but the staff have no idea on how to run a quality pub

I only give Pembroke one star, as unfortunately I cannot give the bar a zero in order to write a comment. If you are after the rudest stupidest Bar Manager in the world, then go to Pembroke! The owners of Pembroke should sack this guy! Never anywhere in London, let alone the world have I experienced such treatment from a service establishment. Me and 15 (all professional, well paid) friends had travelled into the area via on a function boat on the canal and decided to stop off in the area. We came across the half empty Pembroke bar with a half empty garden. Admittingly it wasn't a great look, but we had a few beers that we wanted to finish off outside the bar on the street (not illegal!). A couple of people proceeded to finish off their beverages before entering the pub, leaving the empty bottles outside (maybe not the best idea, but not hurting anyone). Half of the party were inside and half entered once they had finished their beverages, and were met by the Bar Manager who proceeded to kick all 16 of us out of the pub because we apparently were breaching a bylaw for drinking outside his pub. Further he cited health and safety dribble that the empty bottles could harm children playing in the street - um, there weren't any, and it was a fairly busy road so wouldn't expect any! We then asked if we could dispose of the bottles in his bin and he refused. At no time was it suggested by the manager that we had drunk too much, or were disruptive, he only seemed to have issue with 4 people finishing off their drinks outside. The bar manager is a moron, we went down the road to another bar and mentioned that we had been kicked out of the Pembroke, and he told us that it happened all the time and they did well out of it!

AVOID. Me and my friends came in here for dinner and it was a terrible experience. The staff were surly and unhelpful, refusing to let six of us move two tables together to seat us all. When we asked 'how do you seat a party of six then?', they shrugged and said 'It's a small pub'. The food we ordered was atrocious - the stuffed peppers we'd asked for were microscopic when they arrived, and my friend's bangers and mash consisted of greasy and equally miniscule sausages, and mash that had more lumps than I've had hot dinners. AWFUL food with rude staff.

I'd been meaning to visit this pub for some time but having eventually made the trip in I was left disappointed, primarily due to the kind of service I expect from a student bar. On the plus side, the beer was good, the place was quiet on a Sunday night and the service friendly.

On the flip side, the quietness meant that the place was devoid of atmosphere and the rudeness of the staff at kicking out time left me with a sour taste in my mouth. I appreciate the need for encouraging your customers to drink up in a timely manner but to make people wait outside whilst one of the party is in the WC is petty at best and to start quoting the licensing laws is only going to alienate your customers. I've worked on both sides of the bar and this isn't how to do it; could be a nice place but fails due to lack of customer empathy.

No way. I had just reviewed Pembroke and said it was a good venue despite the exterior not being up to scratch and low and behold I was walking by the place today and couldn't believe it - they are completely refurbishing the garden, brand new plants, brand new furniture were being delivered as I went by - I like to beieve that it was my review that made them invest haha. It looks like its going to be great - they ust have spent loads on it - go check it out already looking good!

I had some good food in here - i liked it, loads of beers to choose from its got a really big beer garden a bit tatty but its big and its busy especially on a scorcher, check it out its worth the adventure to get to

I struggle to even score Pembroke with a single star rating. I visited Pembroke over the easter weekend with a group of friends. I had reserved a table with a member of staff 3 days beforehand and on the day before called ahead to amend the booking from 7 to 10. On the day itself, I called ahead to reconfirm but was told by the General Manager we do not take bookings. This was a suprise as I had previously confirmed with 2 members of his staff. I explained to the gm that I had a gathering of 10 friends who had travelled to London for a reunion. He explained there was nothing he could do, as gm he made the rules and they don't take bookings, they operate on first come first served. He asked me how I would like him to resolve the situtation. I explained that I would like him to look to reserve the next table that comes available for me and my friends as it was his staff that had accepted the booking. He refused. After calling a number of other pubs to reserve a table, every where was booked up as it was Easter weekend. We decided to give the Pembroke one last chance and go along to see if we could secure a table. On arriving only one table was occupied by a couple. We had the option of a window seat/private area at the back/table by the door - I was amazed having only been told 15 minutes earlier that they were full!- On arriving we slid two tables togther so that we could sit as a group, this apparently threatened H&s!- Staff were deliberately rude, unhelpful and openly annoyed that they actually had customers turning up that they were expected to serve- The gm ("puppeteer") directed staff around the pub to do everything possible to ruin any chance of an enjoyable visit- The toilets were like those you'd expect to find at the end of Glastonbury festivalplease never visit Pembroke. We refused to eat here and spend any more hard earned cash to keep the gm in a job. Belgos on the other hand a round the corner was a true delight! We happily spent £500!

I love the Pembroke it is a fun friendly bar the sunday roast is second to none great for those sunny after noons.