Roadhouse

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 50 reviews

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35 The Piazza,
Covent Garden,
London,
WC2E 8BE

(020) 7240 6001

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Reviewer sandywhitts
21/03/2012
avoid this restaurant like the plague. the staff are rude. recently visited this place with my family - party of 6 - youngest being 49 years of age and oldest 82 years of age - booked for a pre-theatre dinner and birthday celebration for my Father (82) - as soon as we sat down we were asked if we had been out drinking already and that drunken behaviour was not tolerated and we would be thrown out - we were far from drunk so all of us were very much taken aback as to why we were even being asked this question ! the female waitress was most condescending and really ought to take lessons in customer service and manners - my Father was most distressed so none of us in our family confronted any of the staff at the time sensing that this was the "norm" for this place and all the staff were probably of the same attitude anyway and reading some of the other reviews we certainly made the right decision! I cant review the food or the drink as we were not prepared to stay after being insulted in such a way - again i think we were spared that disappointment also
What is such a dreadful place doing in such a cultured area of Covent Garden anyway - the place is shabby and in some need of TLC not to mention the staff who need lessons in how to treat the public
I could write alot more and describe more of the staffs disgusting behaviour but sadly there is not enough room
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Reviewer cloud11
12/03/2012
Awful place. Music too loud, drinks not good, crowd not fun.
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Reviewer Chanette
05/03/2012
Loove this place! My friends and i always have a good time. A lot of cute guys and the place is always busy :)) the staff is really friendly and lots of fun - also the bouncer. I have never been in London without being at roadhouse!! Best place in london.
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Reviewer snakesalive55
19/02/2012
The door staff / bouncers really let this place down don't go there there was one bouncer just walking around wanting you to say something as he was pushing himself though people my friend had enough of him doing it to him but he stopped when our friends showed up bigger than him.
bar staff do not know how to make cocktails if you have one be carful not to get sick fresh cream on top from a can what sould be in the fridge left on side of bar. this is why they are cheap don't bother going to the happy hour if you want to get sick.

Food looked like it was rushed and it looked like you was going to feed it to your dog.
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Reviewer sweatybetty
20/11/2011
What a horrible place! over priced entry,over packed, dodgy vodka and aggressive staff who earmarked one of my friends early on in the night and then kicked her out for stealing drinks even though she had the receipt in her hand! Give this place a miss the staff love their jobs far too much
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Reviewer snakesalive55
19/02/2012
same thing happend to me last night The door staff / bouncers are a joke never in my life been ask to leave to speak to the manger after spending £80 in there place we close down by end of year and they will be out of work so that makes me happy just don't want people to go there and get treated bad when you are spending money paying for there wages to be treated like that.
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Reviewer kusa2
12/11/2011
I took my 2friends who were visiting london for couple of days to Roadhouse on Monday night. We arrived at 8:30pm, there was no entry charge, which we were very happy about. Had couple of drinks that bartender recommended. 2out of 3 were absolutelly amazing. Had second round of drinks in some kind of late night happy hour, very reasonably priced. then lady signing people for karaokee approched us. We were offered a free drink if we decide to sing-as 1st, but as non of us were stage types we polightly refused. We shared giant portion of nachos(more then enough for 3 of us for 10pounds), &the cheese sauce was fantastic!! Bar staff was a bit cheeky but very entertaining, doing little shows and throwing bottles around. Some very untalented singers entered the competition, which we had mostly laughed about. It got quite busy considering it was monday night, and its not easy to find busy place in this day. Atmosphere was great and we drunk and danced enough. My friends had wonderful time, even though by 2am one of them got refused to be sold more drinks by the bargirl and given bottle of water instead...So at that point we decided to leave. At the end of the day we had fun, didnt spend a fortune and got home in reasonable state. will definatelly go back when my friends are visiting again!
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Reviewer hounddogzz4
17/08/2011
I'm not surprised by some of the reviews on here. this is truly an awful place to go for a night out. as people have already mentioned the door staff are extremely rude and aggressive. My friend and I were having a great time dancing away, then all of a sudden we get pulled out of the nightclub by 4 bouncers for being 'too drunk'. We had only had 3 beers! we informed them how much we had to drink but they didn't care.

It cost us £10 to get in which was not refunded. Please do not go here. there are so many better bars in London a minute walk away from here.
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Reviewer jem1
25/06/2011
I was spending an evening with a friend of mine who has recently recovered from brain surgery as a result he needs to wear a hat when out to protect his head. on entry to this club the bouncer asked him to remove his hat the situation was explained and we were aloud entry to the club. we were in there for bout an hour before another bouncer in the club had asked him to remove his hat again I went to explain the situation but due to the loud music the bouncer could nt hear us and became aggressive and dragged my friend out of the club. once outside the club I calmy asked to speak to the manager and was told he was busy i said id wait i waited outside in the rain until the manager appeared. I explained the situation to him, he accused my friend of "looking for a little argument" and he was nt goin to get one. i asked for the head office complaints number he gave me his own flash looking card and said to write it in an email to him..... like thats worth the paper its written on! I have searched the web to find the owner cause i cant imagine that the manager i met owns the place with such poor communication skills and such an aggressive nature. no success!
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Reviewer flystatic
19/06/2011
The night started out great, was having a reunion with some old friends, some of whom i’d not seen in years... then we came to Roadhouse.

Paid ten pounds to get in and bought a round of drinks for my friends. Needed to make a call so left after checking with the door staff that I could get back in.. all good.

Went for a walk and returned half an hour later but was denied access by the door staff. After politely telling them that I was the same guy they’d just let out and getting nowhere I eventually asked to speak to the manager. The manager came out and backed up the door staff. Fair enough, however he would not listen to reason so I asked for my £10 back at which point he walked back into the club completely ignoring me. As I tried to talk to him I was roughly pushed back by one of the other door staff.

I ended up waiting outside in the cold for my friends to come out, not wanting to spoil their evening. I wasn’t the only one, moments later a girl was kicked out of the club on her own for feeling ill and she wasn’t allowed back in to get her friends. Disgraceful.

It doesn’t surprise me that this kind of thing happens where management of a large city club don’t need to worry about customer loyalty and therefore customer service goes out of the window. The complaints process is sketchy at best and unfortunately it’s your word against thugs.
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Reviewer pickandmix
13/06/2011
Avoid at all cost! I went with a group of friends on a Saturday night. Whilst waiting in the queue one of the girls with us was told she was not going to be allowed as she had already had too much alcohol for the night. Would not have questioned this if it was true but was very wide of the mark as she was far more sober than the majority of the rest of the group and others waiting in the line. The bouncer was then very aggressive with us when we questioned it and sighted her dilated pupils as a reason for her not being allowed in. The girl in question wears strong pescribtion contact lenses which causes her eyes to always have this appearence. The girl felt completely ridiculed by the staff so I questioned this some more and the bouncers became physically aggressive. We left and will never be going back!
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Reviewer thedust
22/04/2011
Shocking service! I went with colleagues mid week for a few drinks, I ordered the first round and asked for the drinks to be made in a certain way. The guy behind the bar said it doesn't work if you do it like that, to which I replied that no one else seems to struggle and most bars do it as standard. He then refused to serve me for the rest of the night. Don't think I'll be going back
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Reviewer raw.sushine
16/04/2011
It started off a good night, a birthday of one of our own, but ended with one of the girls being kicked out of the club for absolutely no reason all on her own. Imagine the shock when one girl just doesn't come back from the small outdoors break. Some blonde girl insists that she go out for good for no reason. The drinks are extremely expensive and the venue isn't the best. Go to another location really, this one doesn't even want your business its kicked young girls out on their own.
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Reviewer loubloub
13/04/2011
I go to Roadhouse quite a lot and it's such a good night out, yes the drinks are a bit pricey- but where isn't in London, live bands are always really good, great dance music played after, bar staff are lovely, def best place to go to in London, been on thursday nights and weekend night and always have a great time!
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Reviewer littlemag
28/12/2010
I've just returned from Roadhouse, where I went with ten friends to celebrate someone's birthday. I've been to Roadhouse a couple of times and had no problems, but on this occasion several members of staff and the management were considerably rude to us - and with absolutely no provocation at all! We turned up, sat in an unoccupied booth and ordered food and drinks, which took a considerable amount of time as the waitress didn't seem to understand simple English, didn't seem to know if it was Happy Hour or not, and took ages before she finally came to take our order. Some of my friends were told they could not stand near the booth; the staff then set up a table where they had been standing but told my friends they could not sit there. About half an hour later a man started packing the table away; I asked him cheerfully if he was taking it away, he said yes: someone had reserved it but got stuck in traffic. I asked if my friends could stand there now, and he replied "yes, but if you carrying on talking to me this way I'm going to escort you out immediately". ! I was in shock and thought he might have been joking, so I said "sorry, I didn't think I was being rude.?" to which he replied "you're being really lippy with me and I'm going to escort you out if you carry on". I couldn't believe what I was hearing! I know how to identify a totally unreasonable manager when I see one so I just apologised once more and continued eating. Things continued from bad to worse throughout the evening, with many examples of the staff being so unnecessarily rude to us, over and over again. We were asked to leave the table about an hour later with the reason given: "i need you to leave the table because people have made reservations and have been waiting to have food", so we did immediately, and although we stood opposite the booth for the rest of the night (about 3 hours) no-one sat at the booth (or the one next to it) at all. Strongly suggest you avoid this pl
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Reviewer arnebanane
08/12/2010
the roadhouse is one of the worst places to go out in london. i have just been yesterday evening to a birthday party there and regretted it immediately...we had to wait 1.5 hours for our food which simply consisted of cold fried stuff. the starter (pls do not order any of the tiny portions. its a waste of money) came at the same time as the main course. the quality of the food was fairly poor considering how long they needed in order to produce such plates of disgrace. our waiter got rude because our friends from the other table gave us their bottle of wine (which we bought in the roadhouse) but didn't order with her.

anyway you also wont have any mobile connection in the roundhouse and the bouncer react very "nice" if you just want to text someone from the staircase...."please go outside its a fire exit". "i am just texting my mate and i checked inside, there is no fire" (what is that all about?!)

to sum up: rubbish food, hours of waiting, rude service, arrogant bouncers and packed with tourists. this qualifies the roadhouse as one of the worst venues in london.
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Reviewer sm79uk
14/11/2010
Great night out with the live band "The Hound dogs, absolutely excellent. It all went down hill when a certain DJ Marco Da Silva came on after though, if you even try to request a song from him then you will be greeted by a "I'm too good for you" look and he will ignore you....what a idiot, it really let the night down and a few other people said the same too. Can't fault the venue, the bar staff and the band though, it's just a shame about the "up himself" DJ.
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Reviewer emma_bee123
13/11/2010
Very very touristy and the place stinks of food so not great if you're not going for dinner. The music was ok but kind of 5 years behind in terms of chart music. Wouldn't go there again.
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Reviewer judyj
18/09/2010
I went to Roadhouse in the summer for a friend's birthday on a week night and it was one of the best nights out I'd had in a while. I love laid-back bars which is certainly the style of Roadhouse - perhaps because it was an after-work time period and not a massive night out. The live music once it got started was brilliant, and really got a crowd gathering on the dancefloor.

It reminded me a little of TGI Fridays or other chain bars in atmosphere, but with a better layout, nicer staff and a bit more personality. Definitely my favourite place to go in Covent Garden.
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Reviewer Top_cat
05/08/2010
I am torn with my rating! I went to The Roadhouse mid July and had a great night on a Hen do. The food was great, cocktails amazing and Amy served us all night, she was excellent! Topped off by the fantastic Gods of Rock, an amazing night!
Due to this experience we thought it would be great to take our other halves and a few friends, to hopefully re-live our experience! I have always thought, don't try to repeat an experience and this night proved that point!
We were told off for ordering at the bar before we sat down for a meal and then spoken to by someone who called herself a manager in such a rude way, that I don't believe she could have been a manager. If she was, it is not the way to demonstrate customer service skills to your staff. We were trying to reason with her, as we were still willing to enjoy the rest of the evening and couldn't understand how this was happening, she had no social skills and when there was nothing we had done wrong, (order from the bar maybe?) we told her so, she didn't like it and told us to leave. Even the staff that overheard couldn't believe how she acted with us. We had already decided we didn't want to spend any more money there!
Luckily we found a fantastic restaurant happy to take us, just 5mins away and the staff were great, we had a good night, eventhough she tried to ruin it!
If The Roadhouse wish to hire someone like her, when there are many fantastic managers out there, who know without customers you do not have a job, no matter what type of business. I will not recommend or return!
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Reviewer konfusiert
17/04/2010
Went to Roadhouse last night with a friend and my husband. My friend wanted to check the place out as a potential spot for a leaving party in a few months time, I was sceptical as I'd been about 4 years ago and it was not a good experience. Within about 4 seconds my friend had come to the conclusion that she wouldn't be having her leaving do there. We had a couple of 2 for 1 cocktails which were fairly unimaginative but fine. The bar man serving us was about 20 and completely disinterested in us as customers (maybe because we didn't tip him for his rudeness?). The atmosphere is a bit weird, lots of tourists, girls in tights dresses and young men. This all wouldn't have been so bad until the staff approached us at about 8pm to say they needed the stools we were sitting on as they had to clear them away to make more room. Eh, what? You're asking 3 paying customers to get up off their chairs so that that people in the half full bar have room to "dance"? Yes. On that note we left, why in the name of god would anyone stay in a bar when they been booted off their seats? Never, never go there.
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Reviewer Sanhez
06/04/2010
Dump dump dump. Seriously aside from late night opening times avoid Roadhouse staff are rude managers are on power trips I found glass in my £30 drink and nothing was done about it why would I put glass in my own drink! Im sure everyone can guess the real reviews on this page the rest are shameless adverts from the club Roadhouse over packed sweat box!
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Reviewer SecretSanta
07/05/2010
£30 pound for one drink? Either you a prone to exaggeration (possibly why your first claim was met with such disregard) or were tucking into a sextuple vodka and coke which makes you a complete douche.....in fact either of these statements makes you a complete douche!!
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Reviewer Oli69
26/03/2010
I do feel I have to laugh at people who bag Roadhouse out! Everyone needs a bar where you can go drink beer/wine/cocktails get drunk and have a good time. You want good food you walk 5 minutes and go to the Ivy. You want good drinks you go to the London Cocktail Club. You wanna listen to a live rock band 7 days a week and have a blow out and not have to worry about pretentious people eyeballing the room high on gak. Roadhouse has been doing what it does since forever and has out lasted all the other bars in central London period! There are great bars and live music venues like cbgb's and they come and go. This does what it says on the tin and if you don't like it. Just don't go. Let the good times roll!. Oh and if your complaining about prices and you have been drinking in central London. Your a tourist or poor! Peace
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Reviewer MissMercy
02/09/2010
Couldn't agree more!!!!
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22/03/2010
The worst, trashiest dump in London. Ridiculous entry fee, drinks are a rip-off, the night we went they wouldn't allow same-sex couples in and the bouncers both outside and inside the club are rude and aggressive Neanderthals that can barely understand simple sentences and will tell you off/remove you from the club if they don't like the way you dance/dress/talk. On the night I was there I was removed by two gigantic bouncers and a female security guard (although the correct description for the three of them would be thugs) because they didn't like they way I sit. I guess they needed three people to remove a 5'2'' girl! And did I mention drinks are a rip off?
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Reviewer 7lyon
20/02/2010
Perhaps one of the worst places I have ever been in London. I was there on a Saturday night and it seemed that the staff couldn't have been more rude or sexist if they tried.

Really despite some of the other reviews I wouldnt bother going here. I am simply writing this review to save you wasting your time and ridiculous over the top entry fee!
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Reviewer barchiba
19/02/2010
Just left this dump and thank god. This place is a load of shitte! Crap food, crap music, crap service. Hard to believe places like this still exist in Covent Garden. If I could give it zero stars I would.
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Reviewer myname.cat
03/08/2009
This venue is terrible, over busy later in the evening and most people where pretty annoyed in the Que to the cloak room and at the bar.

It is alot easier to get served if u are female, and also you stand some chance of getting the correct measure of alcohol in your drinks!!!!

They free-poor there drinks and my friend is a ex cocktail bartender and had to call the bar tenders up twice for under-pouring our drinks. So i suggest u stick to beers if you are male.

The doorman where pretty good but impatient at times, but the bar staff and managers where rude and service was poor at best.

Again service was prioritised for the girls and so most of the time we let the girls get the drinks for us but its no way to run a club.

The venue was a mess and really could do with a good clean. Its annoying that clubs like this are allowed to operate in this manner, the owners/managers of the venue should be ashamed to run such a poor establishment.

I highly recommend you avoid going to this club!!
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Reviewer Cumsontits
11/07/2009
- I have to say, I'm somewhat surprised by some of the negative reviews of this venue!

Although we went on a Sunday night, the place was still quite busy, which made the atmosphere pleasant.

I went for a meal with my GF on her birthday.
Sat in a 1950s style diner booth, we watched a "Dare to Flair" competition (which was good fun..) while we sipped our free first cocktail, and checked out the menu.

The food is all american style... tasty and large portions!

The atmosphere was vibrant, the patrons were all enjoying themselves.. the doorstaff were visible - but not overtly (I've worked as a doorman in my younger years, and I'd happily work with some of the guys there..) the barstaff were friendly.. the waitresses were industrious.

The cocktails are good, the prices aren't bad (£4.95 - £6.95)- all in all, a good night.We missed the tube by about half an hour, so headed back to the club, where a helpful doorman helped us secure a taxi.

Overall verdict - a good night out!. If you are looking for something different, give it a go!!
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Reviewer Pubis
24/05/2009
Wow, this place is crap.How some other reviewers can say this is the best bar/club in London is mind boggling.

If I could give it zero stars I would.Like everywhere else in Covent Garden, this is a tourist trap, plain and simple.

Bland music, rude staff, expensive drinks, repulsive clientele. Don't go. Ever.
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Reviewer Anonymous
02/03/2009
just awful, the people, the music and the venue needs a bloody good clean.

They let too many drunk people. the bouncers are really rude shouting at people to move out of the way when there is nowhere to go as it is packed.

have been before, about a year ago and it was much the same.if you are looking for a meat market, without and standards, djs who play the same records three or four times a night and poor customer service, then this is the place for you.
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Reviewer Anonymous
06/12/2008
Had lot's of fun there. Gets crowded, but the music was great, the people were alright and most of all everybody was having fun, there was this vibe of fun and happiness, what a great night out!
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Reviewer Shane106
21/10/2008
Possibly the best establishment in London. I have never had bad night there despite being 'removed' on a number of occasions, usually because of a few misunderstandings with the bouncers. the music is great, the food / drinks well priced, and a great happy hour. I have been there on a Thursday, Friday and Saturday night and all have been equally impressive. The clientele are great, and the bar staff very efficient. Get there early though, it gets pretty full on the weekend. The band is awesome too.
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Reviewer brettyboy
14/04/2008
decent flair bar- if not world renowned but can't help but feel this bar isnt the same without the smokey atomsphere, it had tht dirty element to it.. classic rock american look. Oh and whats with the one cubicle toilet in the guys- not kosher
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Reviewer ems
27/02/2008
ah, what can i say? roadhouse is the best place in london for a fun night out! everyone is really friendly, the drinks and entrance fee are not ridiculous. the staff are friendly and the music is fab. would def recommend to anyone!!!
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Reviewer CarynJW
11/11/2007
The Roadhouse is a great night out. Only ever been there on a Friday eve, and arrived at happy hour (remember to get the majority of your drinks in then). The music is a mix of cheesy pop, dance, rock, a little of everything really. The bands I have seen have been good, although not always able to dance too... The atmosphere is friendly, and as another reviewer said, you can wear whatever you like and still fit in. As with all London night spots, it's a little pricey (I paid £18 for a bottle of wine that is £4.99 in tescos!) Even that said, if you buy your drinks in happy hour, you're bound to have a great and fairly cheap night.
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Reviewer Sarah Keen
22/10/2007
A group of 14 of us visited Roadhouse on saturday night for dinner and drinks and dancing and we had such a great night. We wanted to watch the england rugby world cup final and we had the most amazing table for dinner with 2 plasma screens at either end of our table. We had the set menu and the food was really good and the cocktails were great. Atmosphere was brilliant, band were really good. Only downside is that we all ran out of money by midnight because we were having such a good time. As another user said it is a classic!
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Reviewer Sharon385
15/01/2007
Roadhouse advertises itself as something different. From the moment we got in til 3am it was none stop house music. I asked the DJ to play stuff that was in keeping with what they advertise and as I couldn't think of anything off the top of my head, he told a bouncer I was being awkward and then proceeded to ignore me! I went back with a few suggestions which were blanked.



I could have been in any club, in any part of the UK. Roadhouse was nothing different or special. It was very mediocre and needs to do better on the music to live up to what they say they do. The only saving grace was the friendly crowd.
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Reviewer jamestrev
16/02/2009
If it was that bad, why did you stay untill 3am..........closing time. you were in the heart of the west end if you dont like it go somewhere else.
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Reviewer Anonymous
09/04/2009
Didn't she have to pay a rather hefty entrance fee? Roadhouse isn't the kind of place you can get out of. It's hell & 10 years down the line you'll still be paying for it.
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Reviewer SecretSanta
07/05/2010
To Anon: Still paying for it in 10 years time? Sounds like you got lucky/knocked up after a one-nighter at this Legend of a west end club.......not to worry, another 8 years and it'll be off to uni with the little blighter.
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Reviewer Anonymous
20/08/2006
The Roadhouse is an absolute classic! It's a real favourite, not only for the reasonably priced cocktails (created in a flurry of bottle spins and leather waistcoat clad bar tenders) but the atmosphere is fabulous.

Go straight from work, dressed down in jeans or glammed up and you will always fit right in. There is always a live band with a great variety of music and the bouncers are actually friendly! The Roadhouse is an absolute diamond.
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Reviewer Dorgan
01/08/2006
Everything about Roadhouse is brilliant! The bartenders are great, even though they make cocktails they are very quick. The music is good too and the atmosphere is great, relaxed and chilled.



Me and my friends go to Roadhouse all the time and it's never a let down.
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Reviewer Anonymous
18/05/2006
I went to Roadhouse for a middle aged girly night out. It was brilliant, the atmosphere, the bar staff, the band and even the girl in the cloakroom were just bloody great. Had such a great night out and can't wait to get back to Roadhouse.
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Reviewer Erika188
29/04/2006
I love Roadhouse! Every single time I've gone there (which is around 5 times now), I've had a fantastic time. We usually arrive around 9:30 or 10 when the cover is just 5 pounds and it's happy hour (9:30-10:30 on weekdays), then load up on the 3.50 doubles while we can!



The live cover bands are always fantastic and really get the crowd going! Plus the bartenders are great and, if you're there early enough, usually remember your drink order for the entire night. Sure, the dance floor is small but people usually crowd around the bar anyway. Roadhouse is definitely recommended.
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  • Adventure Bar
    My partner and I came here on sunday for cocktails with our livin...
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    carl1704 on 28/05/2012 @ 23:31
  • Paradise By Way Of Kensal Green
    Just came to paradise for a drink while I waited for someone and ...
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    Jong90 on 28/05/2012 @ 23:23
  • Hemingways
    Lovely little bar in Wimbledon Village. Not too far from the stat...
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    stephaniejain on 28/05/2012 @ 22:50
  • Danson Stables
    I felt I had to write a review on this 'restaurant'. We experien...
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    Clowee on 28/05/2012 @ 21:46
  • Anchor Bankside
    Dreadful place. It looks good but it's just tourist trap rubbish...
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    carolinewestbury on 28/05/2012 @ 15:19