I too had a horrible experience with this manager. He was rude, aggressive and clearly not very intelligent. People around me were clearly shocked at his behaviour towards me. Unfortunately they will always get business as they are right next to the tube station but I will never go to another Greene King pub again because of their poor judgement in employing this man. The pub itself is filthy and overcrowded! Disgusting.

The first review is clearly posted by someone that works there, as it's an absolute hole. The manager was incompetent and rude. I was subjected to a torrent of abuse from him when I asked a simple question. I am now contacting the chain owners to let them know but whether anything will be done remains to be seen. It is packed and over priced. Steer well clear.

Visiting London for the weekend we came into the Brewmaster for a Sunday roast but the whole experience was very disappointing. We checked first that they were doing a Sunday roast and that there wouldn't be too much of a wait as we had cinema tickets in an hours time opposite, and were told they did roast beef and roast chicken and they there wouldn't be a wait.
Well, we waited over half an hour, had to chase it,
to which we got quite a surly response, then were delivered the wrong meal, a roast beef yorkshire wrap with chips rather than the proper roast beef dinner. We informed them it was wrong, that we'd been waiting 40 minutes and I had to wait at the bar for a while til the manager would come out. He was very rude, reminded me it wasn't fast food (no kidding at 45 minutes and waiting) and then he disappeared again.

Other meals arrived at nearby tables in the meantime and it was 50 minutes in total til our food arrived. I said that as we'd only have time to eat half, that we only expected to pay half for the food. They did give us this refund of half off the food and a free drink, but there was no time to drink this as this wasn't immediately forthcoming (I saw the manager chatting at the bar, rather than delivering the drink first).

Now to the food, the mean was very tough, the carrots and cabbage had a very strange taste and the yorkshire was flat and in pieces. We ate the roast potatoes which were fine, and then had to go as the film was starting. It only occurred to me later, that they'd probably just unwrapped the beef and yorkshire pudding wrap they brought first time and switched the chips for roast potatoes. So in my experience, poor food and insulting service. The other staff were polite and apologetic but couldn't really comment on how rude the manager was. When I'm next in London I will give the Brewmaster a wide berth.

The Brewmaster has a great atmosphere and the staff are fantastic! The food was awesome!

Great music and had a great time well worth the vist.