Stay away from this terrible Fawlty Towers-style restaurant, the worst I have visited in many years.

A table was booked for 12 on a Friday night, but we seemed to be almost the only people eating there. After sitting for an hour, our starters not having arrived, the waiter then came round to order desserts! The explanation being that the 'kitchen was about to close' (at 9pm on a Friday!) - not clear who was going to cook our starters and main courses, or maybe they were just to be shoved in a microwave.

Several of us had ordered sweetcorn soup for starters, but what turned up was an unidentifiable green slop - clearly not sweetcorn; it appeared to be peas or other leftover green veg put through a blender. But the waiter declared it 'freshly prepared' as he handed it round, as if the exceptional honour of having something freshly prepared (rather than re-heated) meant that it was far too much to expect to receive what we had actually ordered.

For desserts the menu included cheesecake and also a selection of cheeses. But those who had ordered cheese were given cheesecake. 'Surely cheesecake and cheese aren't the same thing?' we asked the waiter. 'Oh, they can be', he assured us. And nothing could be done about it, as the kitchen was now closed.

The temperature in the restaurant was by now freezing cold. We were asked to vacate the table and move to the bar so we could have coffee. But it turned out no coffee was available, as 'the machine was broken'. So after a few minutes talking, we went to the bar, to see if we could instead order tea, or indeed other drinks, but were informed by the bartender (standing behind the bar) that the bar was now closed. He did however deign to provide tapwater, the only drink it seemed he was able to offer. We departed soon after.

I urge you once more: stay away from this terrible restaurant, where food, drink, heating and indeed customers are it seems all too troublesome for the st

Regarding the previous user review for The Heights, the same thing happened to a friend of mine. At the end of an evening with friends at The Heights he was presented with a bill for nearly £300 which the bar staff demanded he paid, saying some of his guests had left without paying. Investigation showed the tab had in fact been run up by an adjoining table who had since done a runner.

Perhaps the bar staff at The Heights need to keep a closer control on who they are serving.

Met up with friends at The Heights recently and it's certainly in an impressive location - not sure about the decor though: rather "70s trendy" in my view. Still, pleasant atmosphere and the snack dishes we tried were good.

The reason I'm writing is when it came to paying, we noticed about £40 of extra drinks on our bill. We queried this, and were shown individual receipts for rounds ordered. As expected, we found 3 or 4 complete rounds that were not ours. Eventually, we got someone to do a correct bill. Meanwhile a barman who hadn't been involved started ranting at us for eating into staff tips, rudely ignoring his own customers. As I object to staff overcharging in order to get tips, I won't be going back to The Heights!