I agree with the one star being to much. I was served a glass of beer with at least an inch of head, which isn't my problem. After a sip I noticed that the glass was dirty and had lipstick all around the rim.

I went up to the bar to the MANAGER and told him of my discovery. He replied "How do I know it's not yours (lipstick)" (I am male) then he said - "what do you want me to do about it". Thinking he just had a personality by pass, I decided to let these comments go and replied "serve me a new one?".

He replied that I had drunk a third of it already when in fact it was a third of it was head! When he placed the new beer down in front of me and started to walk away he said in a sarcastic tone "that's ok", like I should of thanked him and that it was my fault they were serving drinks in dirty glasses!!???

This incensed me to which i replied that surely he should apologising to me. I was told that he shouldn't be spoken to like that and I was to drink up and go! I later went to him and asked to speak to the manager and that's when he told me it was him. When I pointed out his customer service/ interpersonal skills stank he told me to grow a personality and leave his establishment.

I have never, in my entire life met such an obnoxious man or been so angered by anyone serving in a bar. I have worked in the trade West End bars and others for years and i was under the impression that the paying customer is always right - not in the Temperance it seems! It's a shame as inside is really nice, but I shall never go back there again on principle.

visited the bar on saturday night music was great and the lighting cosy, staff was busy but service was with a smile and very friendly staff. hand a hand made 10oz burger was fantastic would go back and bring more friends.

they must have new managament the feel and style of the bar is much better than it use to be will make this my regluar local

One star is too much! Pub is beautiful but staff is appalling!!! Never ever!