I love The Waterway. It's a great place to hang out on a hot sunny day! The food is tasty and light but the location is the most incredible in London. I'm shocked to see such bad reviews of this place, then again, why write unless you have something to moan about :)

I had a lovely lunch on Saturday afternoon at The Waterway. The weather was hot so we were told the table would only be available for 2 hours which turned out to be plenty. The food was delicious - especially the beef burger (to be honest, we didn't really need starters, it was huge!). We had a lovely jug of Pimms & lemonade which was very fruity indeed then took a long walk along the canal - we really felt as though we had left London for the day and will definitely be returning to Little Venice and The Waterway!

Usually when I start reading a review that simply lists a range of small errors I think to myself, well either this reviewer is really picky or they just had bad luck. So I won’t do that in case you think the same as me as if you decide you still want to go to this pub/restaurant after reading my review then I have failed!
I can’t convey how badly we were treated or how massively disappointed we were. I was there on Saturday as part of a birthday lunch group. We were about 15 people and would have happily sat outside or inside drinking, eating and generally spending a lot of money all afternoon if we were allowed. Instead we were evicted out of our table promptly after mains due to supposedly loads of other bookings, forcing us to stand outside the pub. We were then continually harassed by a bulky bouncer to say we were not standing close enough to the wall even though we had nowhere else to stand. The menu was ridiculously overpriced and quite boring and limited and to make matters worse we then counted at least 5 tables that sat open with reserved signs on them for at least 2 hours while we longingly watched from the wall outside. Final straw was when we wanted to order a bowl of chips for a hungry 18month old baby (because we were thrown out before some of us could even order anything to eat!) only to be told we couldn’t because we weren’t at a table. When we then asked to sit at one of said tables, we were told that would not be possible either. Why stay that long, I hear you ask! Well the one redeeming feature was of course the great location that seems to give them the idea that good customer service is simply not a requisite! If we weren’t a large group that were popping in throughout the afternoon we would have left after the first drink (that took more than half an hour to get to us btw)!

Regardless, don’t want to dwell on the detail here, but suffice to say if there was an apocalypse tomorrow and this was the last pub standing...I would rather sit on

love this place!

a real show case of what a gastro pub should be. great location, attentive service, good food, wide selection of drinks all within a relaxed and informal space.

I go to the Waterway because it is local, it is a beautiful place and the customers are usually polite.
I can't say the same for the staff, who are often in a hurry, and only pay attention to you when they persistently ask if you want to order more drinks.
Prices are high (£ 4.80 for a pint of Peroni).
As I said I go there often (especially for the World Cup) because it is nice and local, otherwise I would not do it.

great service and atmosphere. waiter talked a little too much but was a nice guy! Not the cheapest place in the world but for the service and atmosphere well worth it.

We have eaten at the Waterway many times and until recently it was always good. Recently we booked a table for 8 people which inc two children aged 12 and 9. Hardly babies. But when we arrived at 8 m we were told they had to be off the premises by 9.30. This was ok as we figured we would be done by then. But we were annoyed that we had not been told in advance and it is not on their website. One of the starters had to be sent back as it was burnt. The white wine was warm and we had to ask for ice. The meal was ok until the end. By this stage we had had two bottles of wine, and 3 courses each so we had spent a lot of money. I noticed a female member of staff watching us and looking at her watch. We were at the stage having coffee. She then came over to me and asked us to leave as it was 9.20 pm. I explained that we would , if she gave us the bill. I was very upset at her attitude. We had guests with us and she was quite rude. She went on and on. My husband eventually went over to her and explained that she had no business coming up to me about the bill as the reservation was in his name. The evening was ruined by the service and I felt very upset by the whole thing. We eat all over France and children are welcomed everywhere. We now eat at the Aphrodite Tavern in Wesbourne Grove if we have guests with children. That is the place to go to. They make you feel so welcome.