I'm afraid to recount a very disappointing experience we had at Bengal Cuisine last week.
We had booked a table, though the restaurant had to record of this. No matter, they were not busy, and we had no problem getting a table. However, the staff were neither apologetic for overlooking our booking, nor particularly pleased that we were there at all. In fact throughout the evening, we were made to feel as if they were doing us a favour by serving us, rather than us giving them business.

They were slow and surly in their service, offered little interest or advice in our orders, and only stopped to try and get us to increase our orders.

The food was average, and one of our side orders was forgotten. By the time it turned up, the main course was cold. No apology was offered, and the bill was presented without ceremony. We were left to leave without a word of thanks or acknowledgement.

All in all, a very unpleasant experience. I would not advise anyone to repeat it!