We arrived at Cactus Blue for my birthday at 8:15pm and the table was booked for 8pm. Due to traffic on Fulham Road we were late by 15 minutes.
On arrival an arrogant man asked us if we had booked in advance and I stated that we had. He then rudely commented that we were late and that we could go upstairs until the whole party had arrived. I found this exceptionally rude as they were arrogant and tried to portray Cactus Blue as a "snobbish" and "VIP" venue (which it wasn't)
After drinks at the bar (which were extremely over priced) everyone arrived and were ushered upstairs and shown to our table.
The service in Cactus Blue was a joke as we had to instruct the "barbie doll" waitress to take our order for a drink. 30 minutes later our drinks arrived and again we had to catch her attention to order our food.
When the food came the portion sizes were adaquate for the prices, however, the menu prices are extremely mis-leading (maybe someone should tell trading standards). Ordering another drink was a mission on its own, the waitresses were just chatting in the lift area and not doing their jobs. Once another drink was ordered it took 20 minutes before it arrived at my table.
The fun really began after the meal when the bill came. It was a party of eight and it totalled £215 with £25 service charge for nothing!
Overall, the service was rubbish. What's the point in hiring a barbie doll as eye candy when she cannot do the job? Five out of the eight at the meal had the runs the next day! I personally wouldn't go to Cactus Blue again as the service is rubbish, food isn't great and the drinks are well over priced.
On a plus side they have got a good gimmick with the different levels and the location of the place, however, this isn't enough to make me spend my hard-earned money there again. I would rather pay £5 from the local burger and get the runs instead of paying what they charge!