My friend had booked CS for her birthday. She booked the Friday 15th Feb. When we arrived we were told that we had to have a set Valentines menu, she was not told this when we made the booking. The 4 of us were pushed into the tight table surrounded by couples. the menu was not that diverse. Chicken wing starters, only 4 very small pieces were o.k. Fish gougeons were more coating then fish. Service was appalling; the menu came with a champagne cocktail (champagne with a cherry in it!!) 1 of us doesn’t drink and it took 15 minutes to get a replacement for the drink…having been told that nothing could be done. The mains were o.k. looked great but unable to eat garnished..deep fiend bread-fruit was cooked till it was MDF. The manager came over and asked us is everything o.k. to which we replied no. We listed our grievances to which he began to tell us about how many awards the restaurant had won!!! He offered us a free desert….we declined. We just wanted to go. He then got the waitresses to come over with a candle lit cheese cake and sing happy birthday to my friend…big pause halfway through..they didn’t know her name. There lack lustre performance and interest was plainly seen on their faces. The bill came, 2 courses for £30 plus service charge 12.5% I’ve tasted far better food at Cottons, Mango Rooms and most Caribbean takeaways. It was definitely nothing special. We paid the 30£ for the food but said we were not going to pay the service charge and the service had been inadequate through. The manager then proceeded to tell us that we had to pay it as it is not a gratuity but part of the meal.????? I stood my ground; he eventually relented, sending over the rudest of staff member to take our money. She did not speak to us at all…