Chambeli

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 2 reviews

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146 Southampton Row, Russell Square,
London,
WC1B 5AG

0872 148 4082
Note: Calls cost 10p per min plus network extras.

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Reviewer JoeBloggs14
18/08/2010
I just want to warn you how bad Chambeli is. The staff are rude and lie. (there is no welcome either when you enter, they just rush you to the table and the menu is nothing special except the expensive prices. I had a bad experience recently which I would like to tell you about. My friend and I ordered number 35 the Lamb Tikka Biriany, which is house special because of the added sultanas and almonds. When the dish came there was no sultanas or almonds. We were unable to attract the attention of a waiter so we started the meal. About half way through the meal we were able to attract the attention of a waiter and said to him about the missing ingredients. He just agreed they were missing. After some more stern conversation he just said that the kitchen was busy and they must have forgot to put them in. He offered to go and get the sultanas only in a separate dish. We said that we wanted what ordered. As this was not possible we would just pay for what we had been given. This was number 28. Chicken Makhni (chicken Tikka Massala) at £8.93 instead of the £11.95 or the house special. He would not accept this and said to us that he was not is a position to make the reduction. We then asked to speak to the manager as he was the only one who could authorise the reduction. We were then told the manger was not there and could not be reached. He then walked away. Not happy at this outcome we managed to speak to another waiter about the problem. This new waiter then went to the manager and he came over the table. He also agred that the food was not what we ordered and did nothing, we then asked for further comment he would not make one. Even though he was the manager and our company uses the restaurant often (we our company used to, not after this!) he would still do nothing. At the end of the meal we just left without paying the tip. Do not go to Chambeli
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Reviewer dmistry
17/01/2010
Dreadful! Honestly dreadful. Yes the decor is decent, but everything else is so poor. The waiters want to rush you from the start and are not friendly... not once did they welcome us. The menu is standard... with a few odd exceptions of carrot and coriander soup.. what?! The food arrived quickly... too quickly to be honest, only 7 minutes for a group of four on a busy Saturday night, I didn't think the food was fresh.. and I was right. My sheesh kebab must have been made a few days ago as it was very dry and rubbery. My main was Karahi Khyberi Lamb, and I'm afraid to say it was so bland and greasy... two things I hate. I literally just picked the pieces of meat which were swimming in a pool of fat, and cried at the fact I'd been charged £8 (oh and don’t forget the compulsory 10% service charge which was not deserved).
In all the four of us were seated and had left in a little over an hour, and my friends felt they had a similar experience (so I wasn't just over reacting). Don’t believe the AA award on the menu as it must have been from a LONG time ago. I feel the reason why the staff don’t care is because the restaurant attracts a lot of tourists who will never return, once you're seated they've got your cash, so why bother trying? Truthfully all....avoid as it’s so poor.
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Reviewer vandangle
02/03/2010
I could not agree more. I am a bit of a indian/Bangladesh food connoisseur and I have eaten in many many resturant around the UK and the world and this place has got to be one of the worst. It just looks dodgy from outside so when i went in with my good lady we played it safe. We ordered Chicken tikka masala with mushroom pilau rice and two drinks. My chipshop down the road can even make a decent curry, but not this place. when it avired it was way too quick 5minutes i think and it tased as if it was made 2 weeks ago left around to fester then cooked up again it was horrible. Never ever go to this place unless you enjoy a touch of deli belly with out going to deli. 0/10. I would'nt send my worst enemy there, what we were served that night i would not feed it to a stray dog with one leg, and it was the last meal on the planet. How this place won a award is a total joke! The AA need to open there eyes and smell what this place is shoveling on poor peoples plates.
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