Wednesday night wasn't busy at all. Nice (but pricey) food. Nice environment. Excellent waiters. Overall had a great evening.

Rib shack is kind of like a better version of tgi but without the waiters busting into a terribly version of happy birthday every 5 minutes. I have been here a few times for different reasons but i wouldn't say i have ever had brilliant service, its usually average to good. this kind of place is better when there is a large group of people. The food is good but i think the best thing about this restaurant is the happy hour at the bar and the funny painted pigs are a nice touch.

OK my fault - should never have expected CRB to be the same as the original. The original was a lively fun place with a real buzz and offering good value for money. The atmosphere in CRB today is flat in comparison and the food is expensive for what it is. The greeting at the door set a very poor tone - asking for a table for 2 I heard a sort of grunt in response with a totally inexpressive face as the receptionist walked away - leaving us unsure whether to wait or follow. We followed which turned out to be what was expected of us. Underwhelmed with the greeting we looked forward to better things from the food. My son had the prawn skewer for a starter - he really enjoyed this but the portion was incredibly mean and a rip off - £6.95 for 5 small prawns - wow. My iceberg wedge was nice enough but served in an entirely inappropraite bowl. The bowl was boat shaped and as the iceberg lettuce was in two large wedges and needed cutting this was impossible to do without either chasing the bowl round the table as it see-sawed and slid or using a complicated combination of fork and fingers to try and hold everything whilst I cut the lettuce. Once I got a fork full to my mouth it was tasty. Unbelievably they had no fillet steak (in central London in an American restaurant - this is a crime). My son had a T-bone and again I would describe this as mean. A very average steak and terrible value for money at £28.95. Ribs were OK - a full rack of large ribs and good value in the context of the other items at £17.95. Shame the sauce turned up 5 mins after the food but better late than never. Coleslaw was like a supermarket value product. Draft Budweiser in a frosted glass was excellent - I could not resist a second pint. Thankfully my son decided that he preferred to get home rather than try the deserts and so we settled our near £85 bill and left. I cannot see any reason to recommend this restaurant. If you knew CRB in the 80's cherish the memories and eat elsewhere today.

I love the menu at Chicago Rib Shack! I have always been greeted warmly by the staff. I go here around once a month and have had absolutely no problems! Definitely recommending to everyone!

went last night with my girlfriend and had a terrible experience.

the bacon in the iceberg wedge was white in color and bone dry.

the broccoli and green beans sat in brown puddle in the bowl.

the onion loaf was drenched in oil and tasteless.

i had to send the ribs back because of the horrible smell and look of the plate, nevermind the terrible taste. full of fat and dry, manager even told us that he was getting many complaints.

the whole meal was so bad that the manager only charged me for the wine and service.

if you're going to go for the unhealthy option, it might as well be worth it and this place certainly is not. avoid at all costs!!

thought this would be right up my husbands street, after all I was planning a visit to Harrods so had to entice him with a good Dinner! the website was great and booking a table was straight forward.
however trying to get in on the special offers was hard, it wouldn't let me book in advance for those. i hoped that because i signed up for the loyalty card scheme that would earn me some brownie points - wrong!
it was a sweltering day on Monday and the only cooling system seemed to be ceiling fans above the booths which were only for parties, so the 3 of us were sat near the window. Not a great view being just above a bus queue!
however quick service, gorgeous food and lots of it. my daughters hot dog from the kids menu was huge, we ordered her a side of corn on cob and she got 2 corn cobs. my pulled pork was utterly divine and husband was a happy chap tucking into his ribs. we were fitted with our bibs and given hand wipes without having to ask. so an extremely pleasant meal.
by then we had acclimatised to the heat in the place, i felt sorry for the waiters indeed ours looked a little wilted by the time we left!
there were no discounts on our bill, even though i had been emailed that day to say 50% off all a la carte food, our booking was made outside of this window so we didn't qualify. also was looking forward to my daughter being able to paint a pottery pig but these were not available as they were stuck in china, after paying £70 for the meal maybe you can help the British economy and get your china made here in Britain?

Arrived just after 1:30pm at lunchtime with the good lady and received a warm friendly welcome. "Any tables take your fancy?" she asked, "Sit where you like". "Well I would like the booth table" I replied. "Oh no" she said, "that is for parties only". "What parties?" I said. There were only four other guests in the whole restaurant.

We ordered a well done burger. The server then enquired if we in a rush as the well done burger takes 20 minutes. We informed her that would be fine, well done please. Would you not prefer to have it medium, it would be quicker, she asked. well done please we replied.

Some fifteen minutes later a burnt Hawaiin burger arrived. Burger burnt, Pineapple burnt, bacon burnt and the bun, well, that was burnt as well. Burnt? Black actually.

Manager apologised, said it was because we ordered well done. I informed her that the reason is was burnt and tasted of carbon was because the chef, sorry 'Chef' had not cleaned the grill. After all, we had not ordered well done pineapple and bacon!

Ribs platter was ok, sauce watery, and at c £24 with chips, pricey even for London.

Even the servers were shame faced...... but not enough to omit the 12.5% service charge.

I was a regular visiter to the old rib shack many years ago and loved the food.
They have tried to copy the old venue but they have failed.

Have been twice to make sure i hadn't missed anything. The service was poor, wasn't even given bips for ribs and had to ask.
The ribs are not the same neither are the other bits, and the desserts are rubbish.

Sorry if i sound very negative but just being honest.
Would not be in a rush to go back, which is a shame as spent many great evenings at the old venue.

Having read the earlier reviews, we booked the restaurant with a degree of trepidation, but remembering its original carnation and the marvellous onion loaf, we decided to take the risk. Now located opposite Candy Towers, on Knightsbridge the view out of the window was of a morass of concrete, although probably better then downstairs. We were shown to our (rather cramped) table despite a number of more comfortable booths being free. The (excellent) waiter took our drinks order within 5 minutes, indeed the service throughout was excellent.
Started with the Chicken Quesadilla which was very tasty, although the accompanying salad came with grit. For mains, we ordered the full rack of ribs plus onion loaf. I remember the ribs being a bit more moist the last time I came about 25 years ago, however they tasted of pig and the accompanying BBQ sauce helped. The onion loaf was good, although seemed a little dry but again wasn't too bad and if you'd never had one before you would enjoy it.
Overall the 4 of us were all pleasantly surprised, however for £192 (including drinks 3 beers, 2 glasses of wine & 2 cokes) it is quite expensive for what it is.
Overall the experience wasn't too bad - I'd go back hopefully not in 25 years time when my teeth wouldn't cope with the chewy meat!

Complete waste of money!

Saw the menu online and it sounded like good old American Style food, burgers, BBQ ribs the lot. We arrived and were seated very quickly.
Ordered a Milkshake which nearly cost £4 so was expecting something quite tasty, bland. Might as well have got it from MacDonalds!

Me and my partner decided to order a burger each, everything else was so expensive and at least a burger came with fries...

I ordered the chicken burger with cheese and bacon, expecting a nice sticky BBQ flavour (its states rubbed in sticky BBQ sauce on the menu). The plate arrived with a burger and some fries. No BBQ sauce a dry bland piece of chicken with a crusty piece of bacon and some cheese. The bread roll was dry. £15 for a dry piece of chicken in a stale bun!

To be honest might as well have gone down the pub and had a much tastier meal for a quarter of the price!

Didnt even want to give this place 1 star! Needless to say I will not be going back ever again!

Never again, 2 dried potato skins for starters which had been in a hotplate for what looked like a week.chicken quesadilla starter was limp with hardly any filling.
The main course of pulled pork wrapped in bacon was o.k but the portion was not very big and had to order extra fries and manslaw, which together cost nearly £10.
2 beers and 1 coke later the bill came at a whopping £64.00 for 2 people and that was with a starter removed.
A complete waste of money.

Good burgers. Overwhelmed staff and empty apologies.

On balance good North American fair but without the customer focus you would expect from a North American styled operation. Don't go on the weekend unless you book (during opening hours - weekday?). We arrived or a whim to be told we have a maximum 45 minute wait... That seemed reasonable... except it ended up being 80 minutes slog. With a large party kids this seemed a very unfair proposition - and the front desk staff should have known better. The goodwill consisted of shrug "its out of our control" did not satisfy and is NOT good enough.

The weekends are very busy with large kids parties so expect noise and lots of running around. We faced delays getting to order and having the food delivered.

I think we will go somewhere else next time.

Fantastically authentic venue, vibrant atmosphere and top-quality service.

A friend and I visited the Chicago Rib Shack for dinner last week with high expectations due to its Knightsbridge location. I can honestly say that the staff service and the quality of the food made our visit a wholly enjoyable experience and great value for money.

Our expectations not only fulfilled, but exceeded and we will definitely be returning for a second helping of 'Premium Organic Steak' in the very near future.

Remembered the old Rib Shack so was really looking forward to a good meal.

Total disappointment.

The service was slow to totally indifferent, couldn't get a drinks or any menu for ages, then trying to get served we were beginning to think of leaving. Pity we didn't

The food:- my friends starter was nice, my prawns were still frozen (hello food poisoning) so starter inedible.
Ribs were ok but the BBQ sauce was like water, my friends meal was a slight improvement but not much.

By the time it came to desert we'd both given up and decided to go elsewhere

All in all not a good night out and neither of us will be returning for a repeat, or recommending it to others.

Was my second time at the rib shack when I went for my 21st birthday and this time was just as good as the first. My burger was excellent, easily done to the same standard as somewhere like the gourmet burger kitchen and the spicy chicken wings I had to start were so good me and my girlfriend ordered a second portion.

By the time we had finished our starters I was feeling very full but still went on to devour my burger and all the ribs my girlfriend couldn't eat, my only fault with the food was that I had no room for desert but the bite of chocolate brownie my friend let me try was easily the best brownie I've ever had and if I go again will definitely make an effort to save room.

By the time we had finished our food we were dreading seeing the bill slightly, considering how much we ate, the amount we drank and the area, knights-bridge after all, but we were pleasantly surprised and I was more than happy to tip generously given the quality of the food and the great time I had (no to mention the waiter putting up with me and my group taking an eternity pondering over the cocktail list!). All in all I had a great birthday at the rib shack and will most likely be coming back for my next birthday

Went to the CRS last night with my 11 year old (his birthday), my wife and 2 of his brothers (aged 12 and 16). We were unanimous in our opinion - it was the worst birthday meal we had had...ever!
Admittedly we were early (6.15pm) but the place was lifeless. Our waitress couldn't have delivered her rehearsed lines in a more disinterested way if she tried.

Food was overpriced (ok this is Knightsbridge) but if you charge a fiver for a Caesar salad it shouldn't taste sour, look grey and be the size of a small sideplate.

Specifically:

Chicken wings in their signature BBQ sauce were just under a pound each and the sauce was almost pure sugar. Inedible.
Half a BBQ chicken was £15.75 and was just enough to satisfy the 11 year old. Half a very small chicken.
Ribs were ok but not very juicy - I felt they had been sitting around for a bit and had started to dry out.
£14.95 for a burger. The Gourmet Burger Company have set a standard for burgers and the CRS failed to match it by quite a long way.

In all £73 for 1 burger, 1 half rack, 1 half chicken, 2 fries, 1 Caesar salad, 8 wings , 1 diet coke and 1 Peroni.

We were tempted in by their half price offers but the list is very limited.

My wife and I had been to its previous incarnation and were looking forward to going back.

What a dreadful disappointment and there is no way we will ever be tempted to repeat last night's awful meal. It scored no points on atmosphere, service, quality and value. You can do much better than this if your'e looking for the authentic American diner type experience.

Our son's birthday meal will be remebered for all the wrong reasons. He coloured in the pig and handed it in- as a prize they gave him a voucher for a free kid's meal which he threw away as soon as he got outside. Enough said.

as we live in this area, we go to this place very often ( my bf is a fan of ribs), but we really do not like when waiters leave tips for themselves without even letting us decide what we want to leave. it has happened on several occasions: e.g yesterday instead of giving us a 10 pounds change he gave us 5....we are always happy to leave tips ( as the service charge is never included) but these things put us off to leave them anything. And on another occasion, when we were really unhappy with the food ( we were 4)- my fish was burnt, my friend's burger was undercooked and the wait was extremely long-( we decided to not leave any tip), we tried to give the exact amount in cash and leave, but when we came out of the restaurant and started walking back home, we were stopped by shouts of the waiter who served us! he ran all the way to give us our 10 p coin change back with a very sarcastic smile and tone to his voice- you left your change,sir!

alexa

Went to the rib shack for my husband's birthday on the 16th of jan. We were seated at 1 of the tables downstairs, and we were having a good time eating, when suddenly this guy with a newspaper appeared at the side of our table, he "accidentally" placed his newspaper on our table, and then was shooed away by one of the waiters, the next second my poor pregnant elder sister started shouting that her i-phone was gone from the table, the guy started running up the stairs out of the rib shack and no one bothered to stop him including the waiter right behind him!

At least my poor elder sis didn't get her wallet stolen like another lady at another table near us! The manager was absolutely useless at trying to sort the incident out all he could say was well unfortunately they can't control who comes into the restaurant, and unfor their cctvs were spoilt and in service?! What a shame for a nice place to eat in knightsbridge, but a field day for all the crooks who want to make a cool profit in a night!

This used to be a fav place for me to eat at, not anymore, especially after how the incident was dealt with ie. With no care what so ever, my poor pregnant sis was so traumatised after! Maybe as my dad said we should have eaten at the dorchester.

well my boyfriend took me for a meal last night said i could choose any where in london but as this came recommended and we definitely wasn't disappointed! It was a little bit pricey but its in knightsbridge so expected it! The waiters were really friendly making sure everything was to your liking. I can say we will definitely be returning! The atmosphere was warm and laid back and it was just generally a nice evening/night out!

Was at the rib shack on Monday. Was very busy and they had some quirky guy entertaining the kids.

Quite noisy too due to an overload of kids but it was a bank holiday! Food was very good. My burger was delicious. Great selection of american beers too.

I would recommend it but maybe avoid bank holiday if you want to stay away from kids, or go if you have kids!

I have recently been for a meal. All i can say is it was fantastic!
From arriving to leaving the service was brilliant.
I would love to go again.


from a lancashire lass

Ate at the Rib Shack on Saturday and had a great time. Really good ribs and loved the other bits, the inside of the potato skins, what a novel idea! Definitely going back again for more.

What a great night! Ate far too much but couldn't leave any of it as it was so delicious. You have got to have the ribs - best I have ever had. Was told the ribs are delivered fresh each morning and you can tell as it just falls off the bone. The peanut butter and jelly sundae was genius. I can't wait to go again and will be very soon!

Absolutely loved it!! Great food for me, and the kids!! Service was excellent, all smiles!! The music was a good touch, really made the place buzz!! will be back soon!!

Went to the Shack almost a year ago in the opening week of the re-launch and was quite disappointed - chicken was dry, ribs were nothing special.

The sides weren't bad - but not as good as they were at the original restaurant. As we were in the area yesterday we thought we'd give it another chance - what a mistake!!

Ribs and pork were awful; the sides were a poor excuse for what they should have been – especially the other bits, which were like the equivalent of frozen oven chips - baked cubes of potato - what's that all about?!!!

Just as I was thinking it, my boyfriend said to me 'it's like being at an overpriced TGI Fridays, but worse' - talk about taking the words out my mouth.

The only good thing was the glasses they served the beer in. Total waste of money - will definitely not be going back.

My birthday at the shack went without a hitch, we were a party of 30, then 40, then 23 and although we messed around with numbers the girs on the reservations were really cool with us - I would have lost my temper after the first change let alone third!

Our table was dressed with balloons and party poppers and all that jazz which we didnt ask for but werent charged for so i reckon thats always a good thing.

We went fo the ribs seeing as thats what all the fuss is about and they were great, 23 blokes banging down on ribs and being waited on by a sexy lady who resisted us at all costs which was the only downfall but hey I cant have it all.

The bill was quite a jaw dropper, but we were sinking champagne, mojito's and god knows what else we were offered.

All in all we though it was a crackin place, the music was good, the service was good and the food even better.

I wonder why the Shack has been getting so much bad press? this is the kind of place you can go for a slap up meal and some tasty cocktails after a busy week; i spent the whole of last Friday night having a great time and rolled out at 11pm feeling warmly full and satisfied. What more could you want from an American diner?

Used to love this place in the 80s when it first opened so you can bet I was waiting with huge anticipation of its reopening.

What can I say? I was happy with the memories of that once great eating place.

The ribs were forgettable and unfortunately I won't be going there again. So I continue my search for the best ribs restaurant in Ldn.

Simply the tops
Lets be honest its in amazing decadent surroundings of knightsbridge.
The food however can do stylish contemporary with club steaks, chopped salads but i went for ribs - sticky, smokey and dirty hands
Amazing
My waiter Mikey from scotland - cracking

As a rib freak - I used to go to the original at least once a week - lunch with work mates, dates with girls and as a family.
My first visit back last Saturday night was with my wife (previously one of my dates) my brither and his wife - who had never been.
Maybe we did the right thing leaving it a few weeks to settle down as we had a blast. Great ribs and salads nice wine choice and my sister-in-law wearing a bib getting BBQ sauce everywhere was a sight worth seeing!! Definately go back.