Failure on all fronts - the most disastrous restaurant experience of my life!

One might think that having booked several days in advance for afternoon tea, the establishment might attempt to have enough scones in the larder for the whole party, but this degree of foresight seemed beyond the staff or management of Franco's in Jermyn Street.

To be informed of the shortage over an hour after placing our order, with only one out of eight individual orders on our table having actually been fulfilled and the majority of us staring into an empty teacup and distracted by our rumbling stomachs, made me wonder whether somebody might be playing some sort of cruel joke.

Some attempt was made by the manager to compensate for their shambolic performance, but after a quick calculation it seemed that they were trying to overcharge us for what little they had managed to provide, so we paid what we considered to be a fair price and went on our way.

Oh, and one last thing, earl grey tea served in a coffee pot tends to taste a little bit like ... err ... coffee.

A warm welcome by the staff was certainly welcomed as we arrived at Franco's. We were shown straight to our table and given a few minutes before a very smiley and helpful waitress appeared with menus.
There was so many delicious dishes to chose from I didn't know where to start. Our lunch was really tasty and ambience great.
Really lovely wine selection too - award winning apparently.

All together a great evening.

I've been to this delicious Italian restaurant a few times, and at all times it has been such a nice experience.

Feel so welcomed by the members of staff as never happened in any other place. Very friendly! Food is to die for with so much feel of fresheness and flavours. Higly recomended!

Franco’s is a real find, offering traditional Italian food at very reasonable prices. The wine list represents most of Italy and our waiter was very keen to help us select a wine to go with our meal. In fact all the staff were noticeably very helpful and cheerful. We will definitely be returning.

This authentic local Italian restaurant offers fantastic value for money set lunch and pre & post theatre menus only £16 for two courses with a reall selection!
The wine list is extensive, some good value wines as well as some real block busters so be careful!
Service is attentive without being pushy. Recommended.

I have only been to Franco's a couple of times however I would always go back. The staff are very friendly, greeting you staight away with a smile. The service is very unintrusive however we never found ourselves needing anything. Food was absolutely divine, the cannon of lamb was so succulent. All round a wondeful atmosphere.

I enjoyed Lunch at Franco's on a thursday as was very impressesd. The food was fresh and interesting. the menu was not to long and complicated and teh staff were very attentive and genuinly interested in my likes and dislikes to be able to sensibly recommend wine and food appropriately.
Samir and his team are to be recommended. Only slight issue is we were downstairs and this does feel a bit closed off. Upstairs is by far the better option if you can get it.

Have been twice to Franco's Restaurant now since it opened, both in the evening, and have to say, am really impressed. The food is some of the best I have had in London (especially the desserts) and the service was faultless. The price was very reasonable too, with a great selection of wines.

Will definitely be a frequent visitor to Franco's Restaurant!

Wow, what a differnece a year makes. Franco's Restaurant has been refurbished and looks great. We were concerned that the food would falter but no, its even better.

Franco's Restaurant is a real find, check out Franco's and you will be pleasantly surprised. We were!

The food at Franco’s is good but I’ve had better service. Maybe the staff at Franco’s should remember who’s paying their wages!

After its recent refurbishment Franco's is back on form.
Check out the new look Franco's!