It was last summer when we had lunch at Gaucho's Canary Wharf. The service was terrible, the waiter messed up the orders and too busy flirting, to pay proper attention to our needs. I thought that we should let it ride because of the great service we enjoyed in the past.

Tonight we experienced the same poor level of service. 10 minutes before our drinks orders were taken. When I ordered Luigi Bosca Malbec, the waiter said that he would need to take wine list to check that he they had it in stock. When he served the wine he said that it was one of his favourites. How stupid does he think we are? If it were one of your favourites, then surely one would know whether or not it was in stock!

The food was terrific! My partner had lomo fillet -medium rare- cooked to perfection with delicious Bearnaise sauce. I would highly recommend the spiral cut sirloin - marinaded with chorizo and herbs for 24 hours - Brilliant!

After a great meal it took the staff 10 minutes to clear our table and a further 15 minutes to bring us the bill. After asking them twice!
I like gauchos but the Canary Wharf branch is lagging behind in terms of service. I think I will probably be going to Chancery Lane, London Bridge or any number of the other branches before Canary Wharf. You really can't let the food carry you any longer!

Food in Gaucho is always good so I won't put 1 star but god the service was terrible. Had to shout to get a waiter to take our order. Had to ask the waiter to take us through the menu so we could make sense of it. The plates looked like cheap Ikea plates. After a wonderful experience at Gaucho Richmond, I was hoping a similar experience but apparently the chain lacks consistency.

The worst gaucho grill !
Staffs are inattentive at best and quite rude most of the time. If you think you will get better service at the week-end, you will be disappointed.
Went three times (at different time of the week) not once did I managed to get a steak that was still hot. Presumably because the fairly good looking staffs were too busy flirting with each other rather than wait the tables. Once, when I was 7 month pregnant I waited 20 minutes before they brought me a simple bottle of mineral water. It was w/e lunch time there were only two other tables as still quite early and I had to ask three time, at that point I was told by the waitress to 'chill-ax'.

If you must go gaucho, take the the river boat (pick up a few meters aways) and go to the O2 were another gaucho grill will await you with the service you deserve the money you pay.

found the staff to be arrogant. rare rib eye steak was tough and sinewy, when a steak knife was requested to attempt to carve through the rubbery lump the reply was "our steak are tender we dont need steak knives" laughable.... over priced, unpleasent. stay away.

Food and service were all fine until an issue arose with one of our party believing he was not getting the full measure of spirits in his drink.

The manager admitted he dropped back the measures on our drinks as he thought we were getting a little loud. That is all well and good except he kept charging us double measures. Things got a little heated and the manager could not hve been more rude and unprofessional. His attitude was we were obvisouly on the corporate card so just pay the bill.

I will never go to this particular Gaucho ever again and would urge patrons to be careful when ordering spirits.

The Gaucho Grill is a bit of a one trick pony, or cow...whichever suits best. Their trademark is quality Argentinian steaks, but if you're not a beef-lover this kind of leaves you out in the cold.
The Gaucho Grill do do a small selection of not-steak dishes, but it's not a place to bring fussy eaters.