An absolutely spectacular venue, great food, great service and a reasonable price (for west end), I would recommend it to any and all meat eaters!

Abysmal experience. Never ever again. It was our second time there and I can confirm that it has gone way downhill.

Overpriced below average food, awful service, overcrowded, very loud speed-you-up music piped in while you eat.

I booked a table for 4 -all in our 30s-, Saturday 10th October 2009 for 9:45. We were given our table well passed 11pm. The table service was awful.

Flustered and rude waitress got orders wrong, took my husbands credit card away from us with the pin number in! and did not return for a while.

The couple next to us arrived later than us and the waitress took their order and served them before us.If you are thinking about it, don't.

Superb complimentary lovely cheese soft bread, starters platter, main course which we ordered the most expensive jurasco and rib eye steak, very nice desssert -panacotta and great presentation from the waitress.

It was our first time so the big plate that shows the different of each type of steaks, from raw meat so we can see texture and finally we chose what we really wanted for, it does help a lot after i wasn't too sure between sirloin or rib eyes.

The comis or maybe the food runner was not so good from her poor english. And she took some plates away without asking if we finish which is not so professional. I understand she wasn't mean to be rude. So i can let it slide.

What I like most is how they trained their waiter and waitress. I feel like they are attentive and in the perfect level. Not too much and whenever we want something, there's always some staff around.

Its not only for one time but surprisingly every time from any waiter/waitress who serve us.The bill came up with the price that obviously not moderate but its worth to pay comparing to the service and food quality. There's surprisingly no service charge which is very rare in these days.

Only one thing that I wasnt impressed is group booking. I was once planning to have my birthday dinner with my friends, 8 of us. But we cant order food as a la carte, only set menu available and the price range is a bit over the top.

I know because I go there a lot and always have 3 courses meal plus cocktail in the beginning, water, soda and finish the meal up with coffee or tea. And the price per person from that full options meal is still less than group set price. It doesn't make any sense for me.

We went to the Gaucho on a busy saturday evening without a reservation and waited around 40 minutes for a table. This wasn't a problem though, as we sat in the (dark) bard had some very good, but expensive, cocktails.

When seated, the extremely abrupt waitress insulted one of us and the appauling service continued throughout, with her making snotty remarks. Whilst I understand the pressure of a busy service, there is no need for the attitude of the staff, acting like it is an inconvenience to serve you.

The food was good, but for the price of the meal, I would have expected first class service.... unfortunately all the staff seemed to busy to be bothered.

Does noone else pick up on the fact that the tables are never 'ready' when arriving? You promptly get escorted to the pitch black bar where you are left no choice but racking up an extra £15-£20 on drinks you didn't plan to have in the first place.
Now, I understand this is an easy way for Gaucho to increase revenue because most people probably fail to reflect over this as they're probably quite happy just to have got a table in the first place.
As for me, I'd like to decide what I'd like to spend my money on, not being put in a situation where I have no choice.

However, once in the restaurant, we had a pleasant enough evening.
Service was quick, informative and efficient but unfortunately not much more than that.
This place is a machine and it runs like clockwork.
It's fascinating to watch, creating an experience that is not just culinary.

On the flipside,
the live band is fantastic, steaks divine and the wine list very reasonable.

Gaucho seem to have forgotten about the customer, it rather seems that we should be grateful to be able to take part of the spectable which is this crazy maze of an operation rather than being treated like valued and welcomed diners.

Will I go back? No, not in a hurry.
Great steaks can be had in many other restaurants which have not lost their soul or identity for the favour of a money machine.

I have been visiting both the Picadilly and Chelsea Gaucho Grills for about 5 years now.

My past three dinners at the Picadilly branch have been hugely dissappointing and unfortunately we won't be back again. Compared to the other branches, I find the steaks here have become tough and tasteless and it might be due to the large amount of stock they would need to purchase in order to feed a larger restaurant. This is since their refurbishment. There is a reason why the best restaurants cater for smaller groups of people.

Besides for the inferior meat, our hummitas have been served cold twice now and on the one occassion the waiter even admitted that they just forgot to warm it up. This indicates that the food is pre-prepared and not fresh.

I would highly recommend Gaucho's in Chelsea but steer clear of the branch in Picadilly, which in my view is spoiling the reputation of this once great chain of restaurants!

Gaucho is an excellent restaurant. Great service and the steaks were out of this world.

I went to Gaucho on a busy Saturday evening and can honestly say I had the best steak I have ever eaten. The staff were incredibly friendly and welcoming, our waiter was attentive and knowledgeable and the atmosphere was perfect. I ordered a fillet steak and have never tasted anything so tender, creamy and delicious. I only wish I had gone for a larger steak. Bearnaise sauce was nice, but unnecessary - the steak needed nothing else. Starters and desserts are also good, especially the dulce de lech cheesecake, but my advise is to order the biggest steak you can eat as the flavours are amazing. My two friends are critical about every restaurant we visit, but for once, they had nothing but praise for their entire meal. I would highly recommend this restaurant. I only visit London once or twice a year, but will definitely be going back to the Gaucho Grill.