Went to Jacks for my nephew's birthday on Friday evening & was totally unimpressed. They were out of 3 main dishes on the menu, steak, salmon & sea bream, this left us with a choice of either beef or chicken burgers! You would expect the full menu to be available at 8.00pm on a Friday.
The service was extremely slow & rather impolite. I definitely won't be going there again!

I visited Jacks a couple of days ago with a friend and had food from the lunchtime menu. For the price it was OK. Service was not brilliant, I think the waitress was having a bad day - not a smile or a please or thank you.

I visited Jacks today with my partner I thought I would try out the american breakfast dishes. We have both been to America several times and this breakfast was far removed from american style food.

Firstly, we were asked if you would be willing to share a table, although there were many tables vacant - we said we were not willing, they reluctantly sat us at a table.

We ordered the Yankee breakfast, which included, pancakes or french toast, two crispy slices of bacon, two eggs to order and maple syrup. The 'crispy' bacon was cold and soggy, the extra mushrooms we asked for seemed to be out of a tin, they were grey, soggy, cold and mushy. In fact the whole breakfast was warm at best. When I asked the waitress for sugar for my coffee, she seemed shocked that there was no sugar on our table and proceeded to argue with another waitress, regarding this issue, right next to where we were sitting. We were not offered any refills of tea or coffee. Staff seemed more keen to argue with each other than serve customers.

When we went to pay, the guy at the till asked if everything was OK and we told him no - he seemed quite shocked. He did not charge us for the mushrooms and apologised.

We do eat out a lot and and rarely complain of anything, but we thought on this occasion criticism was merited.

The restaurant itself is nicely laid out and in a good location, it's a shame the service and food let it down.

I've been to Jack's for breakfast about 5 times now - due to a lack of other brunch places in the immediate area I have given it more chances to redeem itself than I otherwise would have.

First the good, the food is reasonably priced. A decent range of items on the menu and all at good prices. The food is adequate: not especially memorable or tasty, but I left full.

However, the service has been absolutely appalling each time I've eaten at Jack's. On every occasion, a member of my party has ordered one of the set breakfasts including cereal, toast, juice and fruit salad. Not once have all of these items arrived. The wait staff routinely bring just the cereal and have to be chased for each other part of the meal. The same applies for drinks, which tend to be neglected completely or, at best, arrive while you're completing your meal. Also, every time we've had to ask for cutlery after having our food plunked down on the table and the waiter disappearing.

A notable point had to be when my dining partner asked for milk for his bowl of dry muesli (as the yogurt was served mixed with fruit salad which arrived about 20 minutes early and had been eaten) and the waitress's exclamation of horror caused the surrounding tables to stop eating and stare at her. The result was that we were given a milk jug from another table's tea service, amounting to several tablespoons of milk. Our bill included a charge for the 'extra' milk. One would have thought milk would be included in the price of cereal, but evidently not.

I don't expect to be pampered and waited on hand and foot for the prices they charge, but there is a general level of incompetence and carelessness that makes Jack's an unpleasant experience. Coupled with the consistent rudeness from staff, I've found this a highly disappointing experience that, based of several meals, I can only assume is the usual standard at Jack's.

Came across this restuarant by chance, food was very good the two courses for £10.95 was good value, service was attentive without being obtrusive and the ambience of the restaurant was relaxed and informal. The only downside was that a couple of the choices from the menu weren't available hence the four stars.

Fantstic food here! I am always left content and full. A must if you are in the area.