I went to this restaurant last night (25/08/10). I have never had such rude and uncaring staff in one place. I went with my partner after we watched a show at the theatre. Earlier that day I rang up the restaurant to confirm my booking and to say we may be 5 minutes late if the show over ran, after asking this was ok the only response from the Maitre D' was "I guess".
As soon as we stepped foot into the restaurant, we were rushed to our table and the first thing anyone said to us was "you need to order your food within the next 5 minutes, the chef's are ready to turn the gas off". Which then lead me to think "If they didn't want us coming at 10 p.m, they should have told me when I booked the table.
We started with half an aromatic duck, which to be honest, wasn't worth the £37. My partner then had the Ostrich with 3 chillies, which did have a nice taste. I had the sirloin with black pepper, which was pretty much just chunks of meat on a plate. At one point of the meal, my partner picked up a bowl with rice in, started serving herself to which half way through, a waiter snatched it out of her hands and did it himself, people may think that is just nice manners, but I think I'm capable of spooning rice onto a plate, and wouldn't like it if some started doing it when I've started myself.
The whole meal (well the 30 minutes we were there for) the staff didn't communicate with us or take any notice of us. The Maitre D' barged past me without an apology, he probably didn't even think I existed.
The only time they seemed interested is when I got my wallet out to pay the bill. I don't know how the restaurant received a michelin star. The service was terrible, disgustingly rude staff and medioca food. If you want to go for a nice chinese, I'm sure you'll find a nicer place in London for half the price! If its a michelin star, or has a high reputation, they should always be on their best service, whether its 5 hours or 5 minutes before closing. Give it second
Kai is the only place I know where you can get stag penis soup. No, really. I didn't have the balls to try it myself (it was £30!) but should viagra not be working for you Kai is worth a shot (fna fanr).