I have just got back from a Christmas dinner with my work colleagues. The meal was block booked a month previous. We were given a set Christmas menu to choose from. On arrival we were told the menu was not on offer due to the fact that it should have been pre booked. HELLO (See above) They said they had made a phone call to see what we wanted to order but did not get a reply.

Do you not think that it was a priority for the restaurant to pursue this? Some of us, me included were offered the menu we wanted. The others had to settle for another option. They did and chose a much cheaper plate.

The waiter said it was all a miss understanding.

It was however quite clear someone did not do the job or did not want to do their job.

1, They could have sold a lot more food on the night.
2, We were located in the coldest part of the space even though it was not that busy
3, I beleive the Chef did not want to cook anything on the night. How do i know this. We were offered any sweet off the menu other than what was on the Christmas menu, even though some of us were told we could have what was on the Christmas menu. Why, because it was a pre prepared set choice.
4, I was not even offered a discount on my set menu even though the sweet stated was not on the menu.
5, The service was disgraceful in the way we were treated, I went up to pay individually for myself and recieved a pert reply of 'Its on the table'

I must state in defence that there was one female waitress who did her very best to placate the situation. They do not deserve her.

I was with a group so was obliged to stay. I would have walked out otherwise.