I received simply the most outrageous and shamelessly incompetent and rude service on a visit to Nobu last Friday evening.
I am absolutely astounded by the fact that the waiting staff were so inattentive - that I had to wait patiently to flag them down and that they lacked basic courtesy and manners to apologise for grossly unacceptable errors which amounted to some pernicious catalogue indeed! You would expect a lot more than this level (or lack) of service in a restaurant in this league!!
The evening was marred by the following events:
1) someone else's food was brought to us by mistake - to which I was told - 'oh, they sometimes get the orders mixed up'
2) hair, yes, HAIR!! stuck to the breadcrumbs on fried quail - with hindsight I should have embarrassed them and said it out loudly rather than discreetly pointing it out to a waitress since she did not make the slightest attempt to apologise and simply took it away without as much as a word, and a replacement of the same dish was brought over a while later - which I obviously inspected thoroughly before trying!
3) The finale was that they attempted to charge for 3 beers as opposed to the single beer ordered - again, no apology was received for that ineptitude!
When a complaint was made to the manager, the same lack of remorse was evident. I should have deducted the 15% service charge because as far as I am concerned we didn't get any service or at least any decent service! My advice is don’t bother with Nobu London - it's not all that in terms of food and the service is completely atrocious!!