I wish I had better things to say considering this is the 2nd chance I've given Rasa Sayang. The only reason I returned was because I had a 2-for-1 voucher, but even with the discount the service was SO abominable this time round that even my first lacklustre visit feels like a Michelin star experience in comparison. It was truly the lunch from hell, where a waitress with about as much social grace as a fungal infection left us angry, frustrated and united in our conviction never to step foot there again. It is a real shame that the 2010 Malaysia Kitchen campaign is having their efforts being spat on like this.

The waitress hung up on me when I phoned to book, demanded rudely to see my voucher when we turned up, ended up overcharging us and then had the gall to condescendingly tell my partner he was being too loud and to "cool down" when we tried to clarify matters. On top of that, better more authentic dishes can be found in Sedap Old Street and Malaysia Kopitiam. From reading other online reviews, it is clear that we aren't alone in our fury and frustration at Rasa Sayang's horrible service. Rasa Sayang (Feeling of Love)? Far from it!

We went there last night for the 1st time...my husband and his friend. We waited for a while before being seated. We noticed the waiters/owner wanted to create a crowd/wait kind of appearance to outsiders so that people see the rush and think its a great place and get in. Anyways on the food front, very average. Not impressed at all with the non-veg nor the veg which our friend offered. Infact they first served him chicken curry with the roti anyways they had to change it later. They will recommend the chilli crab, pls don't fall for the trap...its sad :( Over all poor customer service and poor food. Definitely will not go back and guess what we left no tip either.

Visited on Friday 27th at around 7pm. My wife and I queued inside along with other diners who arrived looking for a table.

When seats did become available a number of diners who had arrived after us were seated first. NOT IMPRESSED.

When we ordered I specifically stated to the waitress that I did not want spicy food. In case there was any misunderstanding my wife who is Chinese and a fluent Mandarin speaker relayed this message to the waitress. When the meal arrived, it was spicy.

NOT IMPRESSED.The chicken that I did have was basically all bone. Under the sauce that it was served in it was almost impossible to find anything to eat.

It was relatively cheap, but just as well considering how little there was on it. NOT IMPRESSED.

My wife felt bad about things and gave me some of her food. Low and behold the chicken was not even lukewarm. At best it had not been cooked properly. NOT IMPRESSED.

When we left, there was no tip left...hardly a surprise under the circumstances. The staff did scowl at us however, as if a tip was a condition of the service.

Again, NOT IMPRESSED.The only reason that this rating even gets a 1 star is that I cannot see how to give it nil!