I will start by saying I have never written a review about a restaurant before, but my experience at this restaurant left me feeling compelled to do so.

Personally, I love Chinese food, and having gone to the Red n Hot Chinese Restaurant in Birmingham on many occasions where I was met with friendly waiters, lovely food and excellent service, I arrived at the London, Charing Cross Road branch expecting the same. WHAT A JOKE! Never again! STRONGLY DO NOT RECOMMEND!

The service was terrible, the manager who was acting as a waiter was extremely rude to us. We ordered similar food to what we had ordered in the Birmingham branch and were surprised at how STINGY the PORTIONS were. He literally sprawlled the chopsticks across the table like he could not be bothered to deal with us!!

The soup was far too watery, the manager could not have had a worse concept of customer service telling us that LEMON CHICKEN was not on the menu and they could not be bothered to at least try to cook it (despite it being on the menu in Brum), that the tea was not free (despite it being free in Brum). The manager wanted us to tell him our order in the numbers on the menu rather than the actual food we were ordering.

Every plate/saucer we had was chipped and 20 mins after ordering, the manager came up to us and told us that they had run out of seaweed. He could have at least told us when we were ordering!

Our concerns about the food hygeine were further heightened when a customer literally stuck his hand in the buffet to consume more food after paying and on his way out.