9 Hanover Street,
London,
W1
0872 148 2945
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Sakura Japanese Restaurant
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Sakura Japanese restaurant is the worst japanese restaurant I have ever been in my life. Awful services! I arrived the restaurant in the afternoon. And I and my frd requested another table due to the noisy environment. We sat down, and one of the staff came and requested us to move to another table due to the closure of the particular area. We moved to a 4 person table and the manager came to us, and took our menus away from us very rudely, without saying a word, and forced us to another table which is the original one. We refused and the guy just stared at us very rudely. I can never believe I have ever been to a restaurant like this!
La-men (noodle) was INTSTANT NOODLE. unbelievable...
The service I experienced at Sakura was extremely poor, right from the moment I attempted to book my table reservation over the phone. The person on the phone was extremely unhelpful and I couldn't understand a word he was a saying. All I understood was that he could not take reservations for parties with more than 5 people. Worst still, he slammed the phone on me when I asked him to explain again. I called again the second time and another person picked up. This time, when I requested to reserve a table, the phone was taken by the same person I spoke with earlier, who again spoke in an impolite manner and put the phone down. I can not imagine what the service would be like inside this restaurant!
VERY DISAPPOINTING. After living in Japan for two years I came to expect polite staff and clean toilets. This restaurant did not have either, and spoiled what should have been a pleasant evening.
This is the WORST JAPANESE restaurant I’ve ever been!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Two days ago my 7 friends were there and later I planned to join them.
When I arrived, I told a middle-aged slim guy that I was looking for my friends. He said with impatience “Find them FAST.” When I found my friends, they were sitting at two four-seat tables, and I sat down with them. The guy came and asked my friend angrily, “You said there were only 7 people.” I said “I did not plan to join them at first.” He said “Do you mean you are leaving now?” I got angry and said “ Your attitude is very bad.” He got even more angry and shouted at us “ Come to see our regulations! Come to see our regulations!” I told him that I DO NOT need to eat here. Then all of my friends stood up and left altogether angrily. Normally I have a good impression of Japanese’ politeness (although some people say they may not be sincere”. But we all were very disappointed. Without respect, how can they attract customers? Without customers, how can they survive???????????????????????????"
I will print all these comments from many people and send them to the manager!!
PLEASE DO NOT GO TO THIS RESTAURANT: Agree, this is the worst restaurant I've ever been to. Their service was horrible and they removed our cups after the meal to chase us away promptly followed by the bill. The manager there was incredibly rude. We asked for an item to be changed as the soya sauce lid had fallen into the dish. He follwed with a lecture on how to pour liquids and when walking away, swore in Japanese under his breath. This is not exemplary of Japanese culture. Horrible experience!
Sakura is the worse service restaurant that I'd ever been to. Specially that mid age, short, bald head Japanese guy, thinking he is manager there, He is really really rude, he is a**hole! Never go there again!
Worst manner I have ever received at a Japanese restaurant. I am amazed with the manager's attitude and I hope this doesn't put off future customers about Japanese culture because they are normally very well mannered!
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