The Diner

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 17 reviews

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21 Essex Road,
Islington,
London,
N1 2SA

(020) 7226 4533

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The Diner
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Reviewer janelm
29/01/2012
AVOID LIKE THE PLAGUE!I am so appalled at the service and the waitress we were lumbered with. It took 30 mins before our drinks were served and only after we requested them twice. My friend asked the waitress if the hot dog was pork or beef to which she got a huffy reply that its probably pork. When asked politely if the waitress could confirm with the kitchen staff on this she huffed and muttered under her breath before returning to announce they were in fact beef - my friend is Hindu and doesn't eat beef as a matter of religion. Overall we felt awkward even requesting cutlery or extra sauces and generally felt like we were not welcome.Our food arrived 1 hour later. When our bill finally arrived we refused to pay the service charge as it definitely wasn't earned. The manager was called out where we awkwardly had to justify our decision. No effort was made to make amends and again we were made to feel like we were out of order. Begrudgingly we paid for the overpriced substandard food but I would avoid this place at all costs. I have found since that the Wenlock and Essex opposite serve much better food by much friendlier and attentive staff.
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Reviewer jammerlammy
22/01/2012
Unfortunately for me, my girlfriend likes this place (for some reason) so I have had the pleasure of visiting three times. I immediately noted how rude the staff were. Alright, I know you're too cool for school in your Hoxton get-up, but please at least fake a little enthusiasm. They were walking around like pouty teenagers in a huff.

2 out of the 3 times I went they had run out of Root Beer. The first (and last) time I ordered Cajun spicy chips, they were chips with a few dried herbs poured on top. The Chili Hot Dog I ate was reasonable, but I really hate the presentation- little plastic baskets with napkins inside. Ugh! Don't you have plates? The cutlery was unceremoniously dumped right on the edge of the table in a glass, and unless moved in time, just waiting to be knocked off by a passerby.

When a guy brought drinks to our table, we let him know they weren't ours. His response was to look pissed off and walk away with no interaction whatsoever!

I hope I can change my girlfriend's mind about this place, it's rotten.
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Reviewer blee
10/09/2011
I had the meatloaf here, a staple American diner item. It was over-generously seasoned with dried herbs, the mash was lumpy and watery and the gravy was thin and tasteless. They also ran out of root beer (how can that happen with an American style diner??). Service was good (our waitress was apologetic for the quality of the food although she shouldn't have to be) but overall it was a disappointing experience. Not going back.
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Reviewer Toom
20/02/2011
Been to The Diner three times now (in my defense, it's very convenient) and the service is consistently appalling. The viewlondon review has is about right when it describes the staff as "hoxton attired" - but they certainly ain't speedy, friendly or polite. Maybe we're just not cool enough for the waitresses to waste their precious posing and preening time by actually serving us. On our most recent visit we were asked to wait while the waitress cleared a table. She got about half way through and then wandered off for 5 minutes leaving us standing around. When the table had been (very perfunctorily) cleaned another waitress banged down some menus, without a smile, a left us to it. After eventually taking our order, the meal arrived without any of our drinks (we had to remind the waitress what we'd ordered). And getting the attention of the waitresses after you're been served involves several minutes of frustrating eye-catching games. Having said that my food was very tasty.
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Reviewer occides
05/01/2011
The food's kind of gross. And overpriced. But if you're in the mood for it, it does the trick. However, get the pistachio milkshake - it is sublime. I personally haven't had any bad experiences with the staff like other reviews have mentioned - they've always been really nice to my friends and I and it has felt a fun and relaxed place to hang out. I would say, go there if you're hungover and don't really care about the food but want to pretend you're in the 50s, or if you want a cracking milkshake.
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Reviewer Ivancb
05/01/2011
Worst dinning experience I have ever come across! I have been to the diner twice each time I left fuming. The first visit we waited 30 minuets for a table while the staff sat around and talked leaving dirty tables to clean themselves, after a plastic 'meal' and a milkshake ( which was very nice) I was presented with a bill for £42 including a water which I had asked for 3 times and never been given. All in all it was terrible.

I reluctantly returned about a week later at my girlfriends request as she had never been. We were the only ones in but amazingly we still had to wait to be seated and shout across the restaurant to get the waitress to take our order. Avian food was not good but I knew that so its my fault for agreeing to go. What astounded me was the service, I have never come across such rude staff and when I did not pay the service charge the waitress had a hissy fit at the table and went to gt the manager saying that I had to explain why!! After 5 minuets the manager came out and stared to question why I didn't want to pay a discretionary charge! When I explained she rolled her eyes and laughed in our faces... Nice.

Anyway I hope people read these and do not go! This is the first negative review I have ever written about anything, I just felt so strongly about the diner I had to do something. There are so many great places to eat in Angel don't waste your time here.
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Reviewer deidre.mellow
01/10/2010
The worst hot dog I have ever eaten! I wanted to eat in the restaurant, but was offered a take away. OK, so I thought I'll have it at work which was like opposite the building. Opened the box to find a cold sausage, really dry bread and cold onions. Worse as I counted my change I realised I was overcharged for this horrible meal. The waitress/manager slyly charged me £7.50 - which at the time I didnt realise as I was on the phone. Terrible terrible, will never come back here again.
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Reviewer nomes28
27/04/2010
The Diner? A New Yorker would laugh in the face of The Diner. I went to the Angel branch, and my meal consisted of a horrible dry chicken burger covered with copious amounts of dried rosemary (yeah real American style?) also tough enough to be worn on the soles of your shoes,freezing cold fries,and a thimble of milk shake for a whopping price of about £4! Good times. Unbelievably over priced, cheap decor oh and I forgot to mention the pretentious, rude staff! Uck, don't waste your cash. Dis-gust-ting and an embarrassing attempt on an 'american style diner'
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