Unfortunately the lunch experience I had today was very unsatisfactory indeed.

The chicken pasta was very dry and to top it, all the parmesan cheese which is never chargeable in any restaurant in London, was extra at £2.00, shocking.

And last but not least I found that we couldn’t have a WOW card discount on the £7.50 menu which is very misleading so I will never visit your premises again, and obviously I will not recommend it to anyone.

Had the misfortune to dine there with my family on 08.01.2012. Over priced out of the packet food which took an age to arrive. The biggest joke was if you ordered a steak (£18 – £24) you had to order the chips as a side! I should have followed the three parties that came in after us, sat down briefly and left, obviously disgusted with the prices. Still, you live and learn. My advice – AVOID.

Generally a disappointing experience. Lunch time service was sub standard with a waiter that could not understand us. We had to repeat every item up to 3 times with the waiter still getting it wrong.
Because we work locally we always try to support businesses in the area, but we also try and make use of lunchtime specials. Upon entering we asked the waiter if the 2 for 1 lunchtime special offer is still valid to which the waiter assured us it is. He then showed us on the menu which dishes we were allowed to order to make use of the special. Unfortunately when it came to paying the bill we got told quite rudely, “No, special not valid” without any further explanation.
Must confess, the piece of battered Cod I had was definitely not worth £15 and this is the 2rd time in a row were the overall experience left us less than happy and quite out of pocket.
So far they failed to honour any of the specials advertised and we will definitely not be going back.

Very good restaurant in London; I went there with 2 friends and we ordered mussel pot, cherry tomato crostini and ribs. Mussels were fresh and very well presented in a white ceramic pot, the fresh cream and white wine sauce was really delicate. My friends liked both crostini and ribs. The presentation of both platters was impressing: the rack of glazed ribs was huge and the crostini were really colorful and well garnished. Mozzarella on crostini was very high standard and tasted really fresh. Good value for money and also good veg options.

Best ribs in town! Meat perfectly cooked, excellent coleslaw. The staff informed me that they use only fresh potatoes for their fries, hand cutting them every day to serve the best product.
My companion got the thick chips, and you could tell the difference with some chips served from frozen in other restaurants.
Absolutely love it, very friendly manager.

We from the Institute of Directors love the Mermaids Tail, our Christmas party last year was made very enjoyable by the quality of the food especially the Fish & Ribs and the friendly staff. There will be a party of 9 going tomorrow 20th Oct 2010 for a retirement party and our retirement girl specifically requested we go to The Mermaids Tail and no other as she enjoyed her last visit To top things off at the end of the year we have chosen and yes you've guessed it The Mermaids Tail

Rude staff!!...unfortunately had to walk out, due to poor service and staff members rolling their eyes simply because I requested salad instead of chips. Went across the road instead which was a delightful place.

Firstly when I entered the restaurant i noticed that restaurant itself is so beautiful expect those cheap table cloths, that ruined the whole beauty of the restaurant and made it look so cheap. Receptionist told me I will need to wait for a table around 2-3 minutes, although I noticed that there are a lot of people waiting already. around 10 minutes later I was seated. Menu is so ugly that i can say that mc`Donald menu looks better. I had to wait for food for 1 hour although we just had medium cooked steaks salads and chips. Food comes and all I see is this guy in black uniform bringing a huge tray with our food. There is no place for him to turn around and as I understood a waiter should have helped him because this guy tried calling one of them, to take the plates from the tray and give it to us. But no, guy in black uniform has no hands as he is holding the tray and waiters are just standing around next to computer talking with other waiters. So somehow he managed to hold this very heavy tray in one hand and gives out the plates. What kind of teamwork is this? Of course if I wanted some mayonnaises for my chips I had to ask, but since no one ever check on us there was no one I could. To pay for food you had, is so difficult as once You ask for bill you have to wait for 30 minutes an then to actually pay it another 10 minutes to pay by card. the whole experience is just awful! they try to serve too many customer not even considering that there is no space, tables on the front is so squeezed next to each other that it is even hard for staff to move around. I would understand if they could serve so many people properly but since they do not have enough staff and the once they have are doing double job I am not surprised about the service. Wouldn't it be better if they serve less people but properly,who like to sit down and enjoy the food without being asked to move in as they want to pass. Most would probably come back as the food is so nice, but...