Went for brunch on Saturday. Decided against Canteen and thought i would give the Parlour a go. Shouldn't have bothered.

We both ordered a breakfast tray (croissant, tea/coffee, juice, fruit bowl and eggs florentine). I was on the phone so my girlfriend ordered for me asking the waitress if we could swap eggs florentine for eggs Benedict (which was on the menu for the same price). My girlfriend was told this was not possible. I then asked the waitress the reason why and she said she would have to ask the chef. Surprise surprise the chef said yes. My g/f stuck with the eggs florentine.

After waiting for ages (drinks were not brought to us ahead of the brunch) it transpired that having originally said we could not swap the eggs they had decided to give both of us the eggs Benedict. Having taken ages to come we accepted it but there was little by way of an apology.

The food was not very good, the fruit bowl turned out to be a peeled banana in a bowl and the eggs were served on a tea saucer.

When we complained we were apologised to but they qualified it with saying "it's not very good today". Needless to say we will not be going back to see if it's any better on another day.

I felt very sorry for the wedding party that arrived just as we were leaving.

If I could give no stars I would! Absolutely dreadful service - I would never go there again for a group event. We were a party of about 20 and the first people arrived at 5.30 - the first drinks finally started to arrive at our table at about 6.30 despite repeated requests and enquiries as to where they were and how long they were going to be. The staff we spoke to said they were short staffed and very busy but the place was not even half full and there seemed to be plenty of people wafting around clearing tables and looking important with clipboards. As we had had to wait such a long time we asked the "Manageress" if we could get some free food - the only thing she was prepared to offer was a sharing plate which turned out to be one large pitta bread cut into a few slices and 3 dips - for a party of 20 people. She also denied that we had waited an hour for our drinks order to arrive but we know what time we got to the bar and we also know what time the drinks arrived. The place is overpriced, disorganised and not really worth bothering with!

I went today to The Parlour with seven co-workers for lunch. We had been there for after work drinks before but never had the food. The service was horrible. My co-worker was served sausage and mash destined for another table, and when they realized their mistake they took the dish away from him to serve the other table. We ordered the platters to share and were not given small plates to put our food on. It took an hour for our food to arrive and when it did half the food was no longer hot and seemed like it had spent a lot of time under the heat lamp waiting to be served. My co-worker who ordered the daily special, red snapper, was served fish that was still cold in the middle because they were using frozen seafood for their daily special. This was the worst lunch I've had in a long time because both the service and the food were bad.

Overpriced, painfully slow service (4 people serving behind the bar and customers are 5 deep), with rude people. Not the best combo for a nice evening out.

To top it all off they add 12.5% service charge to your bill and then another 12.5% 'tip' on top!

25% on top of the cost of your drinks/food - are you kidding me!

Check your bills !! Life's too short. Certainly won't be going back.

Lunch service is a total shambles.

Drinks - 1 of our party had to ask 4 different wait staff for his, finally getting it 30 minutes after the rest, another gave up asking and stuck to table water as hers never arrived.

Food - Whilst it was a large-ish party (15), we had booked in advance and been told that they could easily accommodate us.
Due to party size we were given a smaller more limited choice menu, which was ok and expected.
What we weren't expecting was to be waiting for our mains 1hr 20min after arriving. (1 of our party had to ask for her meal to be a take away as she had a meeting but even then she was told it would take at least 5 mins so she left without it)
Food was brought to the table held aloft and the item shouted 'sandwich', when we questioned what type (15 people, most ordered sandwiches, some clarification needed??) she peered at it shrugged her shoulders and said I don't know....
Items that we didn't order appeared, some items were incorrect and a few poor guys didn't get their food until the rest of us had finished eating.
The food wasn't great and not worth the wait.

Staff - few were polite, many very abrupt and a few were really rude, they all were obviously rushed and badly managed.

We asked for the bill before the food arrived in the hope of speeding up the process, it took over 5 times of asking to finally be presented with it - after everyone had finished eating and half had disappeared back to the office, so didn't speed anything up!

Have been here for drinks in the evening before and have accepted the wait at the bar and the rudeness of the staff as part of drinking in a busy bar in Canary Wharf. Will be taking my custom elsewhere now as service on this scale is really not acceptable and can only be dealt with by spending our cash elsewhere. Given the location it’s unfortunate that they will always get passing trade and won't feel the impact of no repeat business because of their shockingly bad service

I work in canary wharf and booked The Parlour for a leaving drinks we spent nearly £1,000 and had to ask for wine glasses 3 times and no bottle opener was provided. I have to say the service from the staff was slow and they are rude it's appalling. Absolutely diabolical venue. I arrange lots of leaving drinks and would never go back to The Parlour again!

Absolutely loved The Parlour, great space to hang out with the girlies on the w/end, yummy cocktails and sharing flatbreads are delicious! Great stuff!

I have been today to have lunch. The food was good, but I could not enjoy it with such rude and slow waiters.

I have been today to have lunch. The food was good, but I could not enjoy it with such rude and slow waiters.

Last Wednesday I went to la Parlour with two girlfriends of mine. Yes, it was quite crowded but what do you expect in the centre of Canary Wharf after 6pm? I loved the decor and the atmosphere were very friendly. We've been constantly chatted up by groups of office-fellows which was quite cute. The barmaid who served us was absolutely charming. Yes, it took a while to get served but again- canary wharf evenings ARE crowded. We had a Skinny Mango Mojito, a Lounge Lady and Russian Rose Martini- mouthwatering! And after that a bottle of Sauv Blanc for £12.95... who wants more? I'll be definately going back

I was really impressed with this place. My GF and I went there on a Saturday Evening for a couple of drinks and some snacks. The place smelled great and it had a really nice open feel about it. It wasn't a sweaty smelly bar typical in most of London. The lighting was calming and the music was great with speakers all around the bar so the sound wasn't isolated to a few speakers.

As for the bar staff they were fantastic. We had a couple of amazing fancy martinis. We even ordered martinis not on the menu and the bartender was able to make them. Our favourite was a sour apple martini. He even put an egg white in it! Sounds gross, but tasted delicious. He said it had something to do with fusing the sour and sweet aspects of it so they were smoother!

Had a great time. But I do agree about the bar stools. Impossible to move while sitting on them and I'm 6'3".

I work in canary wharf and have atttended this bar frequently since it opened a few weeks ago. I have to say the service from the bar staff when drinking only, is appalling. You can easily wait up to 10-15 minutes just to place your order and the same again until your drinks are actually placed in front of you.

If you want a quick beer for lunch steer well clear. Absolutely diabolical

Jeez if you want a beer in a hurry don't go to this place... Nice cordial atmoshphere, good selection of beers, Staff Service - appalling.... Been there about a dozen times and bar service is always poor!

A friend and I were very keen to try The Parlour for a workday lunch, as good eat-in places are few and far between at Canary Wharf.

I have to say, we weren't won over. While we both really liked the decor of The Parlour, it felt very crowded. We were practically on top of the table next to us.

I think there are also a lot of teething problems. For example, we ordered quite a few 'bits and pieces' and our waiter asked if we would like anything to come out at a different time.

When we said that we'd like our side order to come as a starter, we were basically told that was too difficult. We ordered a cobb salad - which arrived without two of the key ingredients listed on the menu.

Admittedly, this was rectified with many apologies, although the amended version was more like a plain green salad than a cobb salad. Our antipasto sharing platter was quite tasty, but nothing special.

The people at the table next to us had ordered well before us, but were still waiting for their meal when we were halfway through ours, and repeatedly had to ask for their food. I think we'll give The Parlour a chance to iron out these types of issues before we return.

It seems the parlour has a selective regime when it comes to customers. We were told the restaurant was closing when we arrived at 3.30pm.

Went to the canteen instead and to my amazement saw next customers being accepted at the parlour! Not sure if it's the pram, but if so, I don;t think families are welcome there.

I wrote the rather stinging review below because:- service was confused and slow- you need to be Geoff Capes to move the tall dining stools closer to the bench- you need the precision of a surgeon to eat sloppy foods on their chopping board plate concept- they serve the bill in a antique-ish tin (why???)….

but in defence of The Parlour-it would work as an after work drinks venue for bigger groups-there’s plenty of bloke room at the bar-it’s somewhere new to go-they’ve tried to do something different-the interior is high spec

The second outing to the Parlour will be my last as both visits have left with the overall impression that the stylish interior and reasonably priced food is not fair compensation for the rather gimmiky presentation of the food (fish and chips served in paper on a slab of wood and a side of mushy peas in a pot – interesting concept but not practical when you are cutting into foods that by nature slide across the surface of the wood towards your lap every time you risk a cutting manoeuvre with your knife and fork).

That could be forgiven if only the service was better.The reception area is often left abandoned and if there is a system, it certainly isn’t clear for first-timers.

There’s lots of space for customers to get lost in, and unless you are spotted entering the joint and accompanied to a table (as the system should be) beware of wandering up to a table expecting to get served quickly.

Still, you can while away the time categorising the waiting staff into
a) Bemused/vague
b) issues with eye contact or providing service
c) low morale

And if you bore of that game you can play ‘spot the annoyed customer trying to flag some service’.

Oh and viewlondon's review tickled me re "WAG-tastic" clientele! Am unsure what night they attended , but I did not see any people of this kind.

Yes, you get the odd person like that, who doesn't like to make that a extra special effort if going out after work?

I do... but can't possibly believe that there were girls painting their nails?!?! Hmmm....

I went the opening of the bar as it is directly outside my building, so wuld be rude not to make an appearance :-) ...

I was pleasantly surprised. It was a very busy night, with canapés flowing and free drink.

The bar staff were very attentive, and what I liked was that there were more than 2 which seems to be the trend over in Canary Wharf leaving customers waiting ages to be served!

Décor is nice, and what I mainly like is that there's actually space to move!!

Smollensky's round the corner is ridiculously small which is probably it's competitor...but Parlous should fear not, as I am sure it will do very well.

There's DJs on Thursday and Friday nights too which is good to hear. There's ample outdoor seating with real wood burning to keep you warm, and also ample outdoor heaters. Definitely recommended.