I went to The Wolseley for breakfast at around 11 and was told there would be a wait, to which I agreed. When 12 minutes had passed and I wasn't being attended to, I reiterated my request and was told that my name hadn't been taken, when I had given it earlier. Finally, I was shown a table tucked away from view and told I had the table until noon and no later.



I ate my breakfast, after which I paid and asked the Wolseley concierge for a reservation for the next day. He asked me for my name and phone number, which I didn't have. He said he needed a number, but to just arrive as the place isn't busy at that time.



The next day, there was no reservation, and I was given an oddly shaped table which seemed to be one for waiting rather than eating, and again explicitly told only until noon. My guests heard the story in utter disbelief. There was no apology whatsoever.