TRULLY APPALING EXPERIENCE! went here late last Saturday night for a friends birthday, Seated at 10:30, let us buy and open two £30 bottle's of wine, only to be told when we went up to order that they "Weren't doing anymore Pasta", what kind of restraunt allows you to sit down and buy drinks when there not serving food. Aparently the Pasta station closes at 11pm, we tried to order at 11;03 exactly but there was no le way, they refused to serve us. We were not informed of the Pasta bar closing time when we entered, had we been the we obviously wouldnt have just sat there, taking time to enjoy our night. If it was 20 minutes late then i might have understood, but 3 minutes! Seriously!i found the Manager at 11:05 and explained the situation, to which he abruptly replied "What would you like me to do?", as if it was our problem. He said we could order Pizza if we were quick enough but why would we go half way accross London to order pizza? This place is famed for its Pasta apparently and thats why we went there. The Manager was rude and just brushed us off when i expained that it was not right to allow us to buy Alcohol when they wont allow us to buy food, it is a restraunt NOT A BAR!!Eventually after a long drawn out discussion where by he kept walking off and saying there was nothing he could do to help us we reluctantly ordered a pizza. It came pritty quickly and looked amazing, but as it reached our table we were told by the security that they were closing and we had to leave, but they cant give us a take out box! He said "Carry it with your hands!", like were animals!Needless to say we sat and eat our pizza we were paying for, in the same place they allowed us to spend £90 on wine and cocktails, i was not leaving until then. The manager was rude and severely unhelpfull, and joked on our way out that we could have a "FREE desert!", what an utter idiot! i cant advise you not to go there because we never tried the pasta and it did look good, just b

I have eaten out in many restaurants, in many cities around the world, but I have to say, quite honestly, this was the worst, most stressful experience eating out experience I have ever had in my life. I went to Vapiano for my birthday. 10 people. They wouldn't accept a booking, they said just turn up. When we got there, the restaurant was busy and the staff would not find us a table or even tell us when a table was free. We were left to grab stools around the restaurant and stick them wherever we could find a space. Having done this, there was no waiter. We had to take turns to guard our precious table while others braved the queues downstairs and queued up with trays for our food! I've quite literally had better service in Mcdonald's, and to be honest, I wish we'd gone there. It would've been less stressful. I saw little of my friends while we were in the "restaurant". While some of us were queuing, others were guarding the table, or waiting with little "buzzing" devices for their pizzas. I've honestly had better dining out experiences in the departure lounge at Heathrow. Honestly, don't bother. The food was ok, but by the time I ate it, I was too stressed to care!

Great as an experience is you are looking for casual dining. The place has a warm ambiance and the food is excellent for the price. Desserts are amazing! Definitely recommend it.

I LOVE Vapiano! I'm really surprised to see all of the bad comments about this place. Granted, I've never been during the busy lunch rush, as I usually go in the evenings when it's not as busy. Whevever I've gone in I've always been greated warmly, given my card and asked if I'd been there before, and if I knew how to use the card system. I've also always been warned that if I loose my card I'll be charged £50 - just make sure you keep it in your pocket & not on your dining tray, as you risk it been taken away when your table is cleared. I think the food is really good quality - all made in front of you. It's not very expensive either. I usually get a pizza or a pasta both made fresh before your eyes. The pizzas are some of my favourite in London, and the pastas are delicious as well. I honestly don't know what everyone is complaining about. I'm quite a foodie person and get turned off by poor service, bad food & unclean places but this place doesn't have any of those problems. I'd go back again and again - I love it!

I don't see what the fuss is about. Yes it looks 'nice' (but 'nice' is boring and London is full of places that look like that, with no personality) and the food is alright-ish but nothing to write home about.
The ordering system is complicated and as first-timers we were treated rather rudely by the pizza guy when we thought we would have ordered our starter from him. Excuse us for not knowing how to order when we haven't been before.
The starter arrived quickly but when we wanted to order the main, the queue to the pasta place was massive and we queued up over 30mins to get our pasta dishes. Meanwhile we had to keep an eye on our table because the over-eager waiter (or whatever he is called because Vapiano is not meant to have table service?) tried to clear our table and take away our half-full wine glasses even though our coats and bags were at the table.
We finished our meal, got our stuff and paid. We will not return. I much prefer normal restaurants where you are shown to your table, make your orders at the table, get served at the table and in the end leave a tip for good service. Surely that is the whole point of going out to eat?

For lunch I went there today and it was amazing, I was so full I couldn't eat dinner afterwards, the chef was very friendly and helpful, it was so quick in front of my eyes, a delicious meal, amazing quality for the price also and the concept was explained to me when I entered. Absolutely amazing pasta and I cannot wait to go back, everyone in there seemed so so happy with their meal and they had a great number of staff on so queues weren't large at all. Thoroughly recommended and I will be going back.

I have been in Vapiano's few times and I kind of liked it until yesterday evening. First, I didn't enjoy the food that much, it is ok but I don't think it is as fresh as they say. But my main problem was when my friend decided to go for a cigarette. She was asked to give her credit card or her mobile phone! I don't think it is very professional and if I want to go for a cigarette I don't want to feel as if I am in jail so I have to prove I will come back! What kind of policy is that? That tells a lot about the place!

Ok so i ended up at this place that i have heard about so much. After reading all the reviews on here i was abit vary to go but did anyway because my date insisted.

like most users commented it was true that they just hand you a charge card as soon as you walk in without greeting you or telling you what it is and how you use it.

But luckily my date has been there many times before and is familiar with it. So i ordered a chicken pasta, cant remember what it was called now, but it was perhaps the best pasta i have ever eaten.

The good thing is that they cook the pasta infront of you, so you are able to tell them if you want a bit more or less of something in your pasta.

I would say the prices are reasonable aswell. We paid something like just over £20 for the two of us and were both stuffed by the end.

Good experience i liked it, would recomment it.