I went Thursday night and despite some problems with booking the whole experience was good.
The food is great and I found the service to be excellent.
I'm, not quite sure why the hostesses and waiters/waitresses wear different uniforms. The lowliest ones wear white skirts and shirts exposing far too much midriff!

I live in the midlands and was visiting London at the weekend. I visited Yauatcha on Sunday the 19th June. What an experience fantastic food, outstanding customer service, I had a fabulous evening. AJ who looked after us was extremely pleasant and couldn't have been more helpful. Thank-you far a great evening and I shall certainly recommend to my friends and family to visit. and I will be back.

The service here is absolutely appalling! The Maitre D's in particular (they stand by the entrance, wearing green dresses) are snooty, rude and condescending. My friends and I were told "be quick" by one of them as we were shown to our table on a Friday evening! AVOID!!

Although I must agree they try to turn table around a little fast, I cant stop going. The di'm-sum is to die for, especially the duck rolls and venison puffs. The atmosphere is li'vely and the surroundings are great. I love the way you can see into the steam filled kitchen and the long bar is a great feature. If they smiled a little more it would help but I wont let that take away from the reason im really there. Dim sum better that ive managed to find else where in the capital. Hakkasan its big sister is also a must!

Visited this restaurant a few years ago and had a reasonably good evening so thought it worth another go.

Made a reservation for 8-15 on a Friday and received a message the day before confirming the booking for Saturday – not a good sign!

This was rectified and I was told to arrive promptly at the restaurant due to time restrictions imposed on each sitting.On arrival we were told that the table was just being laid up and that we should wait and look at the menu.

There is no bar area to wait so you stand awkwardly in the way of the door – no one offered to take coats or provide a drink.

Fifteen minutes later I checked with the waitress whether or not the table had been laid and she said that it was still occupied and that people were paying the bill.

So previous excuses had been lies...I was not willing to wait any longer and said that we would be leaving. This caused a smirk coupled with a mumbled sorry ...

I’m sure they had no trouble filling the table which is why they don’t value their customers whatsoever.

I've never reviewed a restaurant before, but after visiting Yauatcha on Friday evening with some friends, I feel I have to forewarn people.

While the food and cocktails here are very good, and the decor stylish and comfortable, the service is truly terrible.

The waitresses were slow to take our order, but quick to try and rush us out, and were surly and abrupt.

It was as though they were doing us a favour by letting us have a table! The service in this restaurant needs to be addressed, because it seems to be the only thing letting the place down.

I certainly won't be returning, and wouldn't recommend anyone else to either. A huge let-down.

The restaurant foods are amazing and i always love to bring my friends to this place as a meeting place and chat.
But i strongly feel they have to do something with the service. Waiter and waiters are not very friendly recently and i been to the restaurant quite often i hope the service can provide better and make the customer feel more comfortable when they come in.
Today is horrible, i had the lime and cucumber mix drinks it was taste very horrible. Taste like i'm drinking something washing liquid. I was thinking to complaint but i end up jsut leave it.
I can only recomand my friends or bring them to this place but is a shame they my friends has to experience the bad services. I hope this review could improve the service in the restaurant.

Never before have I ‘officially’ commented on a restaurant I have been to, but I strongly feel the need to do so now…I have been in the hospitality business for 18 years, owning my own hotel/restaurant and separate café-bar in mainland Greece. For as far back as I remember –including my BA in Hospitality- my life has always been about attitude, behavior, cleanliness, manners, quality of service and above all making your customer feel at ease, at home and welcome. I have traveled all over the world and ate in some of the best restaurants there are. I recently visited my mother in London and one night a friend took me and some friends to Yauatcha –she’d been before and had warned me about a couple of things I might find strange and disrespectful- for a meal. To cut a long story short NEVER in my life and in this business have I been so…humiliated and made to feel like a bunch of easy-to-make pound notes! The service was appalling (‘smile’ is something from the past only found in a dictionary) and in the middle of our meal (at 9pm) we were told we had to leave by 9.45pm because the table was reserved for a second seating –which by the way, according to the Official Rules and Regulations of British Restaurants is totally illegal- which left me with my chopstick ‘stuck’ in my mouth! Plus, our waiter earlier on was telling us and the tables next to us, that Madonna was actually there, dinning in the Private Room, when the next day a tabloid magazine had her photo coming out of ‘The Ivy’ –EXCELLENT place- with her husband the same night! On our way out at 10pm I ‘had a word’ with the Manageress (if you can address someone with her attitude as such) and her answer was in exact words: ‘you should be grateful I gave you an extra 15 minutes’!!! I am never, ever going there again and my apologies to the Chef, because the only comforting thing in that place is the food which is sensational. Only those who go there just to be able to tell their friends they’ve been can actually ‘