Zayka Ealing

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 2 reviews

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8 South Ealing Road,
Ealing,
London,
W5 4QA

(020) 8566 5662

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Zayka Ealing
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Reviewer MelHayes
28/07/2011
Great food and service. Our waiter was most attentive and was proud of his own homemade carrot chutney!
Some of the best Indian food I have ever had, never found a peshwari naan to compare!
Would highly recommend.
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Reviewer squeeze
24/06/2009
The food here was excellent, sadly the service was not.

Although the staff seemed really nice and friendly, they just kept forgetting things (drinks, side dishes etc') and although we sat down - in a half empty restaurant- at 7.30pm, we did not get our meals until 8.45pm.

When the bill came we discovered that 'reminders' of forgotten drinks had been added (ie they forgot a glass of coke, we reminded them twice, we were charged for 3 cokes).

They forgot to provide an ordered tea, when we reminded them they brought lollies as a nice gesture...but not the tea.

Service was not included- we paid the bill using £20 notes as we were splitting the bill between 5 (it was all the cash machine was giving out) but our (intended to be) quick meal cost far less per head.

We never saw the change- they just whipped it all away and feigned smiling and 'not understanding' so that asking for the change so we could set our own tip (which would NOT HAVE BEEN 25%!! If anything) would have caused a scene and made us look mean.

I accept a couple of the waiters may have been young, inexperienced and perhaps have limited English- but the manager was the worst for this 'smiling and nice' poor service.
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Reviewer Tbirdklm
27/01/2010
We loved the "old" Zayka for home delivery, but have to admit we love the "new" Zayka even more... the food is just as fantastic, the staff is incredibly friendly and warm, and they really invested in revamping the decor to make it a pleasant ambiance. It's obvious Daniel, the new owner/mgr?, and his team are working extremely hard to make the restaurant not only a success but part of the community- I bet Squeeze's review really upset them (heck- it upsets me!). Something clearly went wrong during Squeeze's visit, but it's definitely not the norm.
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Reviewer squeeze
29/01/2010
I'm sorry that I seem to have 'upset' people with my honest report of what happened. The lady we'd taken out for her birthday was also very upset. This all honestly happened, I'm just reporting our experience, and as a fellow member of the local community (not that it should matter to service where someone comes from).

As someone who works with the public I understand it can be upsetting to hear bad reports of you and your team: but I've also had to change my team's practise when someone truthfully fed back that it upset them or let them down. As paying customers, it's unrealistic and unfair to 'sweep things under the mat' in case they aren't nice for the manager, staff or other customers.
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