I agree about a lack of customer service and money.

I arranged a hen night there. While it was ok, it didn't make the group and the hen feel special. We were constantly asked if we wanted to run a tab for everything (for a group 18 or so, all drinking different things!).

We arrived early and were invited to sit in the bar, by the time the drinks were chosen and arrived, we were asked to get our shoes as we were now late..

They wouldn't add the cost of the game onto the dinner - it had to be paid up front (but only told me that when they were rushing us to start the game).

We were waiting for people to arrive and only after waiting for 10 minutes were we told they could skip their goes until they arrived!

We had a restriction on the amount of time we could spend on the lane (luckily we didn't over run too much but did feel the pressure of people lined up behind us). We were also restricted to the time spent in the diner which I was told often when discussing the booking and during our game. A couple of hours is fine if you have a table of four but not for a large group - they could have been more flexible about that. In the end, they did let us stay at the table for longer than they'd allowed - perhaps because the more sensible manager had come on shift by then.

They did, however, refund the place paid for someone who didn't turn up and managed to get us onto one long table.






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