BFI IMAX

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 2 reviews

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1 Charlie Chaplin Walk,
South Bank,
London,
SE1 8XR

0870 787 2525

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Reviewer jrhutch_94705
06/02/2010
I booked tickets and then my father fell ill and died, so I had to rush overseas for the funeral. I managed to remember to try to cancel my tickets, and contacted the cinema to do so, and was led on a wild goose chase of phone calls and emails. The first of those emails confirmed that I would receive a refund. After some follow-up messages I assumed everything was sorted and left my number in case it was not.

I received a call on the night of the movie asking why I wasn't there. I explained the situation and was told that they don't do refunds, but referred to the manager, for whom I left yet another message reminding them of the refund promise. Weeks later, with my life back in order, I realize that no refund was ever posted.

Enough is enough; they can have their £15 to stew in their cold blood. Yes, I'm bitter, but also a bit shocked at the terrible service I received.
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Reviewer Anonymous
06/11/2007
Very interesting establishment that feels more like a theme park ride than a cinema - but the images are amazing and the South Bank is so rich with life that you can turn it into a great day.
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