a mixed bag is the main summary of my recent visit to Harrods. Some departments had very attentive and sincere staff, Pet Kingdom and Children's swimwear gave us excellent service. In children's shoes we were eyed up suspiciously, in children's designer wear we were ignored (actually preferable to the aforementioned)
the perfumery ladies were enthusiastic in their dispensing of quick sprays and absolutely agreed that it was wise to see how the perfume settled on my skin whilst I shopped. I couldn't help smiling when the stunning Guerlain lady tried to tell me that the 2 tester lipsticks both numbered 40 were different, sadly she had to inform me after I chose it (whichever shade of 40 that it was) that it was out of stock. and finally to add to my entertainment after a little chat about me being from Yorkshire and her from Sunderland she proceeded to offer me Tax Free Shopping - errmm sorry I forgot my Yorkshire Passport!
all in all the customer service/training is clearly lacking in some areas and that should not be said about Harrods.

The quality of Tax Free service in Harrods is very disappointing, the manager is stupid enough on insisting to see my passport even i showed him my visa in this country which shows my nationality of course non-british and after explaining to him that the passport shows him no more useful information than the what the visa indicates(plus if i was british, why would i need a leave to remain visa to stay here), and he keeps believing that the passport is the only thing that can show him that i am non-british and refused to do tax free for us. the Asian(more looking like british born Chinese) talked to us with no smile and very rude attitude, she was almost indicating that there is something dodgy in us claiming tax free, i am truly disappointed with the quality of the clerks there, more importantly is with that IQ level they should only be seen working in the powder room.

The Harrods Shaker Crackers represent the worst "value for money" I have ever come across. The look nice on the table but thats where the luxury ends!

We had two boxes of 12 at £39.99 each. Not one of the crackers actually cracked! The gifts inside were very cheap light weight and plasticky. The hats were shallow in height and made from poor quality tissue paper that tore very easily.

I wrote to Harrods to complain ans sent tow of the gifts back for comment.

I received a standard email talking about the level of service I had received not been satisfactory - no mention of the products. I emailed to say I was not satified with the response and they rang to say they did not know what I was talking about. What letter? What returned goods? How did they know I had a complaint if they had not got my letter. This is very poor customer service by such a large and prestigous organisation. They said they would look into the matter further and send a letter to my home with their findings within 7 days. That was too weeks ago and still not response......