I completely agree with you! Unfortunately the management of the gym lets it down. Problems take far to long to remedy. Also, people at the reception are very rude. A couple a months ago there have been cold showers for over A week. The problem has existed on and off for over a couple of months. Only after 2 weeks of an intermittent problem were engineers consulted. Apparently the problem is serious enough to warrent new boilers - therefore there will be a long wait. Also, the gym is not air conditioned properly- in fact it was broken last year in july/august and it took 2months to get it sorted. When I asked for a reduction in membership fees to reflect the fact that I was not being provided with the full service I was paying for I was told that the showers hadn't actually been taken away from me, I could still use them and they hadn't deliberately been withdrawn. I think that this misses the point and is shortsighted to say the least. I would not recommend this gym to anyone if customer service is important to you.

Terrible management at both of these gyms!!!! Poor customer service, reception staff do not know what they are doing. I have been a member of the Olympia gym since it opened in 2006 but they are still sending me text messages with requests to join up. They have recently changed the class timetable - it now follows a similar schedule to the Tower Bridge one except Olympia is a residential area and most people work at evenings and weekends. Several attempts to discuss this with the membership manager, operations manager or class scheduler were ignored. Emails to the central email address were ignored. The gym has gone downhill since it opened 4 years ago - join another club, this one has become a Rip Off!!!!!!

I've been a member of 37 degrees for over a year. Its the closest gym to my work and therefore its the most convenient. The gym facilities are generally good as are the instructors. Unfortunately the management of the gym lets it down. Problems take far to long to remedy. As other posters on this forum have noted, the issue over broken hairdryers took weeks to sort out with complaints not being taken seriously.

Most recently there have been COLD SHOWERS FOR OVER A WEEK. The problem has existed on and off for over a month. Only after 2 weeks of an intermittent problem were engineers consulted. Apparently the problem is serious enough to warrent new boilers - therefore there will be a long wait. When I asked for a reduction in membership fees to reflect the fact that I was not being provided with the full service I was paying for I was told that the showers hadn't actually been taken away from me, I could still use them and they hadn't deliberately been withdrawn. I think that this misses the point and is shortsighted to say the least.

Overall review - nice gym, shame about the customer service - only good as long as nothing goes wrong. If it does, don't expect it to be fixed quickly, or any reasonable compensation offered.